Front Desk Office

ANJU KURIAN

RESERVATION EXECUTIVE

PROFILE

Possess over 6 years of front office

experience, knowledgeable Front

Office Supervisor with extensive

experience in the hospitality

industry. Efficient multi- tasker,

proficient at streamlining front

office operations. Highly skilled in

customer service and conflict

resolution, always striving to

ensure guest satisfaction.

OBJECTIVE

Seeking a Strategic Position in

Human Resource Management

/Hostility Management, with

opportunity to apply knowledge and

skills listed herewith to further

goals of a growth of the company

CONTACT NUMBER

MOB: +971*********

EMAIL:

****.********@*****.***

SKILLS

Office Tool: MS Office,

Internet &E-mail operations

Applications and Software:

Host soft (Hotel Software)

IDS(Hotel Software)

EDUCATION

Advance Diploma in Air hostess & Hospitality Management- Continental Institute of Hotel Management -Palakkad

WORK EXPERIENCES

Manhattan Avenue Hotel (Dubai)

Reservation Executive (April 2019 – May 2021)

Maintain an inventory of vacancies reservations and room assignments

Register arriving guests and assign rooms

Answer inquiries regarding hotel services and registration by letter by telephone and in person providing information about services available in the community and responding to guest complaints

Compile and check daily record sheets guest accounts receipts and vouchers using computerized systems

Asset Summit Hotel (Kochi-India)

Front office Manager (August 2016 - November 2018) Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

Prepare monthly reports and budget for front office department.

Sea Lagoon Health Resort (Kochi-India)

Front office Supervisor (March 2015 - January 2016) Primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Provides technical support to front desk and housekeeping staff when needed

Keys Hotels Trivandrum-India (July2012 - December2013)

Guest Service Associate at Front Office

Represents the hotel to the guest throughout all stages of the guest's stay. Determinant’s a guest's reservation status and identifies how long the guest will stay. Helps guest’s complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit- checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

ANJU KURIAN

RESERVATION EXECUTIVE

Eagleton the Golf Resort (June 2011-Nov 2011)

PROFILE

Possess over 6 years of front

office experience, knowledgeable

Front Office Supervisor with

extensive experience in the

hospitality industry. Efficient

multitasker, proficient at

streamlining front office

operations. Highly skilled in

customer service and conflict

resolution, always striving to

ensure guest satisfaction.

OBJECTIVE

Seeking a Strategic Position in

Human Resource Management /

Hostility Management, with

opportunity to apply knowledge

and skills listed herewith to further

goals of a growth of the company

CONTACT NUMBER

MOB: +971*********

EMAIL:

****.********@*****.***

SKILLS

Office Tool: MS Office, Internet

&E-mail operations

Applications and Software:

Host soft (Hotel Software)

IDS (Hotel Software)

Worked as a Trainee in Front Office, F&B Service & House Keeping Department.

LANGUAGES

English

Malayalam (Mother Tongue)

Tamil

Hindi

PERSONAL DETAILS

Father’s Name : Mr. Kurian MT

Marital Status : Single

Date of Birth : 09-03-1991

Nationality : Indian

Gender : Female

PROFESSIONAL REFERENCES

MR. Shikhar

Front Office Manager in Manhattan Avenue Hotel- Dubai Mob: +971*********

Mr. Rethish Babu

General Manager in Asset Summit Hotel -Kochi

Mob: +91-953*******

Mr. Nirmal

Front Office Manager in Sea Lagoon Health Resort -Kochi Mob: +91-994*******

Mrs. Aswathy

Front Office Manager in Keys Hotel Trivandrum

Mob: +91-808*******

DECLARATION

I, Anju Kurian hereby declare that the information contained herein is true and correct to the best of my knowledge and belief

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