Medical Assistant Support

*/**/**, *:** PM Print Resume

https://www.usajobs.gov/Applicant/Document/Resumes 1/4

Lisa Carol Douglas

Atoka, Tennessee 38004 United States

Day Phone: 901-***-****

Mobile: 901-***-****

Email: ***********@*******.***

Work Experience:

Medical Support Assistant

Eisenhower Medical Center (This is a federal job)

300 E Hospital Road

Ft. Gordon

Augusta, GA

10/01/2006 - 6/01/2008

Hours per week: 40

Series: 0679 Medical Support Assistance

Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 4

Duties, Accomplishments and Related Skills:

Scheduled, canceled and rescheduled appointments in accordance with The United States Army/Department of Defense national scheduling guidelines.

Viewed and monitored the electronic wait list for patients for inpatient and outpatient clinics. Completed appointment notifications daily.

Updated Electronic Health Records daily utilizing the Armed Forces Health Longitudinal Technology Application (AHLTA).

Verified and updated demographic and insurance; processed all emergency and non-emergency transfers to other base or private hospitals.

Determined eligibility, co-pays and pre-authorization requirements for TRICARE programs. Collaborated and communicated with medical clinicians, nurses practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists and nursing staff to provide outstanding support to the patients.

Accomplished team goal settings with the staff to ensure that patient care was executed flawlessly on a daily basis.

Ensured that we communicated by instant messaging, emails, telephone calls on a consistent basis. Ensured priorities were organized to complete duties such as TRICARE notifications/appointment scheduling, canceling, rescheduling, electronic health record updates. Ensured all Department of Defense, Army and Healthcare processes, policies and regulations. Communicated tactfully and effectively electronically, by phone, in person and in writing with internal and external customers.

Prepared reports daily to provide a briefing with my team on my assigned clinics. Reports were typically electronic, however I have also communicated with the team on a conference call as well 3/14/22, 7:17 PM Print Resume

https://www.usajobs.gov/Applicant/Document/Resumes 2/4 as an in person meeting in the conference room.

Advanced knowledge of the Electronic Health Record and AHLTA/Department of Defense health care process to include scheduling internally as well as coordinating care with private providers. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery as well as care in the community with private clinics that affected patient flow, patient support care. This included appointment cycles, private hospital referrals, follow-up care and scheduling, overbooking, provider availability and pre-post appointment instructions.

Advanced knowledge of medical terminology.

Supervisor: Calvin Brown 706-***-****)

Okay to contact this Supervisor: Yes

Mail Clerk

Armed Services Corporation

36100 Province of Vicenza

Vicenza

9/01/2005 - 6/01/2006

Hours per week: 40

Duties, Accomplishments and Related Skills:

Performed clerical duties by delivering mail to individual mailboxes including opening and closing of patron’s mailboxes.

Check in regular, certified and express mail.

Check identification of patrons to make sure that it matches with the mail that is being given out. Check and make sure that patrons pick up mail in a timely manner. Download mail from a truck and return mail to besent back to sender. Maintain customers information in computer system. Supervisor: Mark Hess (044*-**-****)

Okay to contact this Supervisor: Yes

Lead Cook

Armed Services Corporation

36100 Province of Vicenza

Vicenza

9/01/2004 - 4/01/2005

Hours per week: 40

Duties, Accomplishments and Related Skills:

Responsible for nine other employees in a dining facility. Responsible for preparing three meals a day for soldiers. Inspect employee’s uniforms before every shift.

Clean facility after each meal.

Work with industrial ovens and stoves.

3/14/22, 7:17 PM Print Resume

https://www.usajobs.gov/Applicant/Document/Resumes 3/4 Help military soldiers and civilians work together in preparing the meal. Responsible for opening and closing facility on my shift. Check produce, meats and other food for the meal.

Supervisor: SFC Danny Means 931-***-****)

Okay to contact this Supervisor: Yes

Deli Lead

Armed Services Corporation

36100 Province of Vicenza

Vicenza

9/01/2003 - 10/01/2004

Hours per week: 40

Duties, Accomplishments and Related Skills:

In charge of six employees for deli and bakery.

I ordered all products for both departments.

Responsible for bakery items baked correctly and on display for customers. In charge of deli meats being fresh and in stock for customers. Teach employees how to use appliances correctly.

Do inventory every month for each department.

Ensure freezers are properly working and on correct temperature. Operated cash register for sales of each department. Delegated work for each employee daily.

Supervisor: Juan Soto (044-***-****)

Okay to contact this Supervisor: Yes

Education:

National College of Business Bartlett, TN United States Associate's degree 5 / 2012

Major: Registered Medical Assistant

Job Related Training:

Completed Medical Terminology

References:

Name Employer Title Phone Email

Stephanie Barnes State of

Tennessee

Director of Adult Assisted

Services

731-501-

9832 **************@*****.***

Maxine Ivory Retired Teacher 901-484-

6675 *********@*******.***

Kimberly Lewis US

Government

706-876-

6922 ********.*.******.***@****.***

3/14/22, 7:17 PM Print Resume

https://www.usajobs.gov/Applicant/Document/Resumes 4/4 Indicates professional reference

Contact this candidate