Customer Service Medical Technician

Christian Schrader

********************@*****.*** • 607-***-****

Fort Worth, TX

Proven history of fostering relationships with medical staff and other related personnel as well as patients’ families. Exceptional leadership over assessing patients, planning, critical thinking, implementing and evaluating Emergency Medical care with high emphasis on prioritizing patient care by utilizing available resources.

Areas of Expertise

Healthcare Planning

Patient Assessment & Stabilization

Rescue & Medical Equipment

Pre-Hospital Emergency Care

Patient Care Documentation

Team Leadership

Relationship Building

Patient Safety

Quality Assurance Controls

Professional Experience

Fidelity Investments, Fort Worth Texas 2022-Present

Medicare Benefits Specialist

I support our sales and marketing efforts by fielding Medicare inquiries and facilitating the client engagement with our sales staff. I engage with customers on a regular basis, answer questions and deliver a superior customer service experience. My role has a direct impact on the sales team’s efficiency and ability to meet our sales goals.

Fielding Medicare inquiries from multiple sales channels

Coordinating and scheduling appointments between clients and our sales team

Providing post-enrollment customer service

Explaining the benefits and features of various Medicare health plans when needed

Workplace Planning Associate 2021-2022

Plan, Coordinate and follow through on investment strategies to help plan for our client’s retirement. Identify the needs of our clients to have appropriate solutions based on varying conversations. Effectively demonstrating skills and techniques to target our clients needs related to our products and services

-Introducing 401(k) participants to business partners to have appropriate Investment Solutions conversations

- Building rapport and opening a conversation with Fidelity clients through profiling and utilizing consultative skills with client interactions

- Learn book-management skills and effectively handling leads through lead utilization

- Set up targeted appointments to address client needs related to products and services

Stryker, Austin Texas 2020 – 2021

Onsite Specialist Workplace Planning Associate

Oversee requirement and provision of related devices for O.R. staff and surgeons during surgical procedures. Identify and repair Stryker equipment and device issues through troubleshooting. Execute smooth operations by fixing routine and non-routine product issues through analytical approach. Utilize Stryker education training programs to enhance knowledge base of equipment and disposable products. Drive organizational transparency and quality of patient safety through maintenance of all surgical procedure reports.

●Improved site efficiency by coordinating with surgeons, O.R. personnel, central processing, biomedical, and all other related personnel.

●Enhanced product knowledge and performance through updated information on new and current products to physicians and OR personnel.

●Established and grew the robotics program with the help of the Davinci Coordinator at numerous accounts when asked for help across the state.

Superior Ambulance Services Inc, Binghamton NY 2018 – 2020

Emergency Medical Technician-Basic/Dispatcher

Responded by analyzing life-threatening situations and implemented recommended courses of action. Leveraged comprehensive literacy for treatment protocols and response requirements to assess, treat, stabilize, and transport seriously ill/injured patients to area hospitals and trauma centers. Calmed patients’ families to deliver crucial information, as well as coordinate with hospital staff and general public.

Additional Experience

Server, Coppertop Tavern/Tully’s Good Times, 2016-2019

Volunteer, Firefighter, Vestal Volunteer Fire Department 2013-2020

Volunteer, EMT-Basic/1st Lieutenant Vestal Volunteer Emergency Squad, 2015-2020

Volunteer, Risk Management-Internship / United Health Services, 2019

Education

Bachelor of Science, Health Science

SUNY Brockport, New York, 2019

Associate of Applied Science, Fire Protection Technology

SUNY Broome Community College, New York, 2017

Licenses & Certifications / Professional Training

NYS EMT-B, NYS-DOH

Certified Reregistered Central Sterile Technician (CRCST)- IAHCSMM

First Aide/CPR Certified, American Red Cross

NYS Fire Fighter 1, NYSOFPC

Accident Vehicle Extrication, NYSOFPC

Engine Company Operations, NYSOFPC

SCBA Confidence, NYSOFPC

Fire Fighter Survival, NYSOFPC

Clandestine Drug Lab Awareness, NYSOFPC

Introduction to Hazardous Materials, FEMA

AWR-160, FEMA

ICS 100, 200, 700, 800, FEMA

OSHA Certification, FEMA

Certified Emergency Medical Dispatcher-IEMD

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