Support Guide
Resume:
Reyden Horak
Guide
Vancouver, WA *****
******.****@*****.***
Hello my name is Reyden Rowe, I am a hard working, passionate, dedicated worker. I am recently relocating to the Vancouver, WA area as of the second week of September due to my Husband’s work. A little about my work history, I have been in customer service now for 7.5 years from the food industry to retail all the way to real estate. I have 5.5 years call center experience, 4 years phone experience, 4.5 years sales experience and, 2.5 years experience in an office setting. Right now i am currently unemployed due to having a break from work due to mental health. However I am ready to start working again and to try out new things!
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Teacher Aide
Portland Village School - Portland, OR
August 2021 to Present
Work as and extended care teacher's aid
Assisting the teacher in watching students, prepping snack. Help walk them from different spots in the school and help with clean up
Support Guide
GoDaddy - Carlsbad, CA
October 2019 to May 2021
I work at Freedom Voice a GoDaddy company.
I worked as a support call center guide. Answering inbound calls to assist customer with our product, and troubleshooting any problems that they were having. Operations Specialist
Clarocity Valuation Services - Carlsbad, CA
January 2018 to October 2019
(01/2018-05/2018:Temp, 05/2018- Current: Full Hire) Operation Specialist
Manage 2 pipelines ranging to about 200+ orders a week. Answered inbound calls
Make outbound calls to real estate agents and appraisers Answer and sent out emails to vendors or coworkers answering questions Control the In progress portion for MVPs and BPOs
Handle USDA Survey Intake for Capital Improvements
(I.e. input them into spreadsheet, Place information we get from Homeowners in the orders)
Worked with clients Like; (USDA, Freddie Mac, Keystone, etc..) Proficient in Google platform (i.e. Google docs, sheets, etc..) Proficient in IOS
Know logic in platform
CVS Orders
Appraisal scope
Wordpress
Social Media and Marketing
Torrey Holistics - San Diego, CA
July 2017 to November 2017
Assisted in putting events together made sure they had everything they need for set up Attended events and promoted company awareness, who we are, and what products we offered Promoted previous successes at La Jolla Art & Wine Festival 2017, College for Cure 2017, and Aging Expo 2017
Worked on Instagram, Facebook, Twitter post, and Snapchat for marketing purposes Supported office aid when needed
Assisted with filing, took notes, and assisted with clerical duties as assigned by the manager Receptionist
Helped patients find the right plan to help them with their medication Answered questions, and made sure area looked presentable Checked patients in, verified patient information, and made profiles Assisted with inventory, counting, stickers, and organization Answered phones
Guest Service Associate
European Wax Center - Solana Beach, CA
January 2016 to June 2017
Answered the phone
Upsold sales for gift cards and passes
Booked reservations
Checked in and checked out guests
Cleaned the whole center
Opened and closed the center
Counted money at the end of the night
Took inventory and took on responsibilities as a key holder Hostess/Cover Host
Backyard Kitchen & Tap - Pacific Beach, CA
March 2016 to November 2016
Greeted customers and sat guest
Answered the phones
Helped make reservations
Help run the front of the restaurant
Bussed tables and aided in cleaning up the restaurant Would help with cover and took money for entry in
Also assisted with bottle service
Education
High school or equivalent
San Dieguito Academy - Encinitas, CA
August 2012 to January 2016
None
Skills
• SALES (3 years)
• CUSTOMER SERVICE (6 years)
• MICROSOFT OFFICE (5 years)
• MILLENNIUM (2 years)
• PUNCTUAL (6 years)
• RETAIL SALES (2 years)
• SIGN LANGUAGE (5 years)
• RECEPTIONIST (3 years)
• Data Entry (2 years)
• Operation (2 years)
• Excel
• Call Center
• Customer Care
• Customer Support
• OpenTable
• Food Industry
• Google Docs
• iOS
Links
https://www.linkedin.com/in/reyden-rowe-025a7b114/ Certifications and Licenses
Driver's License
Additional Information
Skills:
Fluent in American Sign Language
Able to use work with Microsoft Office
Dentrix
OpenTable
Millennium
Google: Docs, Sheets, Slides, Gmail
Personal Highlights:
Can multi-task different duties at once
Dependable and Punctual
Committed and a hard worker
Customer Service
Sales
Contact this candidate