Customer Service Truckee Meadows

Jocelyn Carr Reno NV ********@*******.***

SKILLS

●

●Reports/Auditing Trouble shooting

●Excel spreadsheet /word processing

●40 WPM / 10 Key by Touch

●Great communication skills

●Can remain calm with difficult customers

●Digital image review

●

●Workload management

●Proofreading

●MS Office Suite

●CRM/SAP/Epic/SASS/SharePoint

●Brightree

●Cisco

●Proficient in documenting customer information

●Attention to detail/ privacy

●Type while talking

●Dual screen multi-tasking

●in fast paced inviorment

Solid communication skills

Professional Experience:

Teleperfomance

12/2021-01/2022

Customer Service-Remote

Reno,NV

The Little Nugget

01/2020-03/2020

Shift Manager Reno NV,

●Ran sales reports

●Improved customer satisfaction and generated repeat business by assisting team

●Enforced non ID persons not allowed in Casino area

Del Taco 07/2019-11/2019

Shift Manager Reno NV,

●Ran counterfoils while checking for credits and debits

●Checked inventory using FIFO and imported information from clipboard to computerized inventory software

●Increased sales 40% by providing 5star customer service, speedy service, and hot fries!

Customer Service/Billing Rep 04/2015- 11/2017

Joerns (DME) Chatsworth CA,

●Billed 75-100 claims daily electronically as well as manually (CMS 1500) 99percent accuracy!

●Increased billing revenue by 60 percent by corrective coding and billing on first submission

●Private audits, ran reports in different computer software’s and excel

●Created and worked multiple spreadsheets (Excel)

Sales Clerk 03/2014-02/2015

Avibank Manufacturing Aerospace (Partnership Staffing) North Hollywood, CA

●Proofread customers service contracts to ensure error free for thee Quality Assurance department

●Did Administrative work, copies, faxed, phones etc.

●Increased revenue by 30% meticulous corrections and adding missed profits!

Shift Manager 01/2011-05/2012

Freebirds USC, Los Angeles, CA

●Trained new employees On Aloha registers

●Ensured my team was ready for success by having everything done for them.

●Aces in their places implemented FIFO while doing inventory cut costs by 30%

●Documented end of day and beginning of day in QuickBooks/Accounting

Sales and Leasing Consultant 12/2007-05/2008

Toyota North Hollywood, North Hollywood, CA

●Met and exceeded sale quotas

●Continuously made top sales person

Sales and Leasing Consultant 05/2006-11/2007

Hamer Toyota, Mission Hills, CA

●Exceeded sale goals for the month perennial received bonuses for accomplishments

●Processed credit applications

●Generated repeat business/ sales with amazing follow-up and referrals

Eligibility Representative 05/2005-04/2006

Health Net (Kelly Services) Woodland Hills, CA

●Received calls from members in a 800+ call center environment

● HIPPA compliant as well as followed company and medical protocols

●Updated system with correct and accurate customer information

●Used advanced knowledge of topic to guarantee all clients were fully informed and satisfied

●Verified doctors credentials to ensure all contracts are properly completed

Sales Consultant 04/2001-05/2005

Sears Shoes North Hollywood, CA

●Processed credit card applications

●Was one of thee top 3 sales people in department

●Maintained cash drawers included balancing of drawers, cash deposits, and retrieving change from safe

●Scanned the floor to authorize that all shoe displays were in customers view (Inventory)

●Managed responsibilities of other employees to guarantee store cleanliness at all times

SUMMARY QUALIFICATIONS:

Highly successful Customer Service and Sales Representative with over 5 years of experience, an excellent performer within the customer service and sales industry. Proven motivator and leadership skills demonstrated the ability to adapt to any type of setting with poise. Flexible style of garnering information based on customers personality types. Known as a person of high integrity, that possesses the aptitude to cope with, multiple complex assignments simultaneously. While in extremely stressful situations.

EDUCATION:

Modern Technology – Medical Billing and coding Specialist

Truckee Meadows Community College Business Administration – 2023

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