Customer Service Agent
Resume:
Marianne Donlon
*** ******* **. **** *, Manalapan, NJ 07726
**************@*****.***
PROFESSIONAL SUMMARY
Energetic professional with years of experience in the customer service field. Considered valuable and hardworking employee by supervisors and peers. Successful at creating an excellent customer service experience. Prepared to o er skills and experience to growth-oriented company. EMPLOYMENT HISTORY
EService Specialist - Team Lead, HSN. St. Petersburg, Florida Jun. 2007 – Sep. 2021
Team Lead - setting team workloads, training sta members and ensuring employees work towards company goals and objectives
Responded promptly to customer service calls, e-mails and live chats promoting additional products and services while maintaining a professional rapport with customers Project an energetic attitude, warm welcome and positive image of our brand while e ciently handing both internal and external customer service contacts using multiple service platforms Demonstrate passion and enthusiasm for delivering a perfect customer experience, maintaining focus and positively while resolving multiple issue including complex problems Work to achieve first contact resolution using judgment to find creative solutions to resolve customer issues
Ability to compose a grammatically correct, concise, and accurate written response to customers issues via e-mail and/or live chat
Ability to handle to multitask and handle multiple customer contacts at one time Identify and communicate trends to support teams regarding customer issues and technical issues. EDUCATION
Taylor Business Institute, Manasquan, New Jersey
Business Management, Jun. 1983
Raritan High School, Hazlet, New Jersey
High School Diploma, Business Management, Jun. 1981 SKILLS
Proven ability to maintain performance expectations - Experienced ability to work independently with high degree of accuracy - Experienced proficiently with multitasking, prioritizing, and managing time e ciently - Experienced strong reading comprehensive and problem solving skills - Experienced natural self starter - Experienced
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