Customer Service Representative

MOHAMED MUSNAD LAMEER

E-mail : ************@*****.***

Phone no. +965 – 60732195

WhatsApp no. - +965 - 69638900

Date of Birth: 03rd of Oct 1985

Nationality: Sri Lankan

Marital Status: Married

Religion: Islam

Gender: Male

Passport No: N5641414

Civil ID No.: 285*********

OBJECTIVE

To Lead and initiate change towards the overall achievements of the organization and personal objectives. PROFILE

Self-motivated, dynamic, committed result oriented professional.

Ability to understand the inter-relationship and interaction among various disciplines of an organization.

Able to determine priorities and achieve scheduled deadline.

Confident and decisive in understanding and communication with internal and external divisions and organization.

Ability to recognize and act creatively, affectively on problems and opportunities confronting an organization using appropriate tools and techniques.

Able to meet challenges of working in a computerized environment and techniques.

Strong professional ethics and respect for others. WORK EXPERIENCE

AL – SHAYA COMPANY KUWAIT

Worked as a Cashier and Lead Barista 2018 to 2022

P&O PACIFIC ARIA CRUISE SHIP - AUSTRALIA

Worked as a Sales Promoter 2015 to 2016

(Tactical wear retails brands)

SAUDI ARABIAN AIRLIES in-flight service (sky sales) Worked as service representative in-flight service (Grade 6) from (Sep 2013 – Sep 2015) ATLANTIS THE PALM HOTEL--DUBAI, {COUNTER SALES &CUSTOMER SERVICE} Worked as a food& beverage barracudas restaurant Team leader (June 2011- July2013) LE MERIDIEN HOTEL&TOWERS – SAUDI ARABIA (F&B CAPTAIN WAITER) Worked as a Captain waiter from Aug 2009 – April 2011 at (K.S.A) NANDOS DUBAI RESTURANAT

Worked as a waiter barista (June 2006-june 2009) UAE JOB RESPONSIBILITIES

Accurately, the products in to the point of sale till handling cash manage the staff take the feed back

Ensure that the customer receives correct amount of change, and make sure that the till/register has correct amount of money in it.

Converse in a friendly manner with the customer.

Communicating in a manner that is acceptable to the customer and ensuring that any bagging/packing is undertaken in a manner that ensures the products not damaged.

Monitor the shelf life of the product going through the till as they are the last line of defense if a product should not be sold.

Displaying the according to the color and styling to promote the sale.

Doing presentation on product.

Taking monthly stock report.

Attending to customer complains.

Education Qualification

Successfully completed passed with 6 subject GCE Ordinary Level Examination in 2004. ACHEVMENT

Awarded best customer service certification in Atlantis palm Dubai Certified food hygiene certification in Dubai

Awarded Best employee of the month certification Saudi Arabian airlines COMPUTER SKILLS

Knowledge in all Microsoft office applications.

Knowledge in Window Operating systems (Windows 7)

Knowledge in micros system.

TRAINING AND SEMINARS

Guest courtesy.

Customer delight.

Telephone etiquettes.

Food hygiene.

Up selling training

Fire training.

LANGUAGES

English (Fluent)

Arabic (Manageable)

Hindi (Fluent)

Tamil (Fluent)

REFERENCE

Mohamed Razmihussain (inflight service on board manager) *****-*****@**************.***

Mobile -+966*********

Curd peris atlantis restaurant manager (UAE)

*****-**********@*****.***

Mobile-055*******

I hereby declare that the above -mentioned are true and accurate to the best of my knowledge and belief and I bear the responsibility for the correctness of the above-mentioned particulars. MOHAMED MUSNAD LAMEER

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