Customer Service Clerk

Katherine R. Kyhl

*** *****’s Drive

Princeton, NC 27569

Ph 919-***-****

*************@*****.***

Objective – To work from home, part-time, with a reputable company where I can utilize my skills to the max

Work Experience

AFLAC – Sold insurance, 2018 to 2019

NC License has expired

Caregiver – 2012 to 2015

Home Schooled – 2005 to 2012

Payroll and Benefits Specialist, 9/1999 to 5/2002

State of NC

Key payroll for 1200+ employees, reconcile and pay premiums, pay state and federal taxes, all duties involved in payroll, meeting numerous deadlines, and communication, both written and verbal with all personnel and companies involved.

Secretary and Time Keeper for Geropsychiatry, 12/1996 to 9/1999

State of NC

Performed all secretarial duties to Chief Psychiatrist, posted from time cards to meet deadlines to payroll for pay preparations

Employee Benefits Supervisor, 1989 to 11/1996

Carolina Trailways

Handle employee benefits, set-up deductions, garnishments, reconcile monthly bills and submit for payment, pension calculations, all communication with 300+ employees and companies, supervise HR staff

Payroll Clerk, 1984 – 1989

Carolina Trailways

Process all changes for payroll for 500+ employees, address and answer questions from employees and management staff, meet weekly, bi-weekly and monthly deadlines

Accounts Payable/Receivable Clerk, 8/1981 to 1984

Carolina Trailways

Reconcile monthly bank statements, process monthly billing, receive all payments and post to proper accounts to reconcile monthly with general ledger and trial balance

Skills – communication, customer service, leadership, multi-task, management skills, Microsoft Word, some Excel, computer skills, typing, analytical, problem solving, work well with others, listener, strong written, verbal and phone skills

Education

Liberty University, 2013 – 2017 working on BA in psychology, incomplete at this time

Johnston Community College, 2005 – 2007 Certification in Medical Coding and Billing, Medical Transcription, and Medical Office

Garner Senior High School, 1981, graduated

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