Customer service representative

RANDOLF JOHN TELLIS

B-***,B-Wing,Bldg-C, Prajakta Co-Operative housing Society.

Bamanpuri Road, J .B Nagar, Andheri (East ), Mumbai-400 059, India

India:797-***-****.

Email: **************@*******.***

CAREER OBJECTIVE

Aspiring for a responsible position in a challenging and dynamic environment where I can utilize my skills and knowledge to achieve the organizational goals

KEY SKILLS

Ability to deal patiently with problems and remain courteous while facing difficult situations.

Ability to take up responsibilities and work under pressure

Ability to identify and suggest new ideas to get the job done

Proficient in English with excellent verbal communication skills

Excellent Listening skills

Basic knowledge of Computer applications

PROFESSIONAL EXPERIENCE

Name of the Co.: Sitel India Ltd. (Nectar Process) Mumbai, India

Position: Customer Service Executive

Period: Sept2018– july2019

Responsibilities:

Receiving calls from customers U.k, registering new customers for nectar cards and responding to their requests in point transferring,balance query,closing accounts etc.

Providing prospective customers with detailed information on online offers and how to redeem and spend points with nectar.

Raising task for missing point balance query with the respected sponser team.

Transferring customer calls to appropriate staff.

Identifying and resolving customer issues using the computerized system.

Following-up on customer inquires which were unresolved with the email team.

Name of the Co.: Intelenet Global Services Pvt Ltd. Mumbai, India

Position: Senior customer service executive.

Period: March2017- March2018

Email Process: Easyjet Airline(EUC261-compensation claim)

Processing claim for European passengers who have faced delay,cancellation due to flight disruption, Taking calls,making a new booking,name change, flight change etc.

Also pay EU261 compensation to cover additional expenses such as car parking,hotels,alternate mode of tranfers,meals etc.(expense claim)

Achieving day to day targets set aside by the respective manager and team leader,also maintaining 100% quality on emails.

Name of the Co.: Krystal Solutions Mumbai, India

Position: Administrative Assistant

Period: Aug 2002 – Sep 2013

Responsibilities:

Answering and screening incoming telephone calls and providing information to requests, directing callers and taking and relaying messages.

Sorting all the incoming & outgoing mails.

Overall in charge of Administration like invoicing, regular Follow ups for recurring business & outstanding payments.

Organizing the sales team to attend enquiries. Organizing the Engineers for Demo & installation of the Barcode printers, scanners & Data collection unit.

Maintaining client data base

Manage the daily activities; appointments, engagements and correspondents. Arranging meetings and organizing the minutes of the meeting.

ACADEMIC QUALIFICATION

Appeared for t.y.b com from University of Mumbai – India, March 2002.

Higher Secondary Certificate (HSC) from University of Mumbai – India, March 2001

Secondary School Certificate (SSC) Examination from Mumbai Board – India, March 1999

COMPUTER PROFICIENCY

Basic knowledge of computer applications like Ms Office 2000. (Microsoft Word, Excel and PowerPoint) and the Internet.

LANGUAGES & HOBBIES

English, Hindi, Marathi & Konkani

Listening to music, surfing the internet & travelling

PERSONAL INFORMATION

Date of Birth : 1st February 1981

Marital Status : Single

Nationality : Indian

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