Customer Service Project Manager
Resume:
***********@*****.***
Fort Worth, TX 76123
SUMMARY
HR Trainer with expertise in
multitasking, Dealing with Grey and
communication. Versed in
developing both classroom and
remote training programs.
Transform high-potential staff into
outstanding leaders who
demonstrate the creativity and
savvy critical to financial and
operational success. Core
Qualifications Excellent
interpersonal and coaching skills
Exceptional communicator
Strategic thinker Excellent
classroom management
Performance metrics Motivating
students Detail-oriented MS Office
Recruiting New hire orientation
Training and development
Goal-oriented
SKILLS
• Work flow planning
• Project development and lifecycle
• Workforce training
• Brand building and awareness
Presentations and
demonstrations
•
• Online-based education
• Materials organization
• Company policies and
ERIC MCNEIL
EXPERIENCE
December 2019 - Current
Project Manager CLD Logistics Fort Worth, TX
August 2018 - November 2019
Trainee Aspira Dallas, TX
January 2007 - April 2014
HR Trainer Sprint/ Nextel Fort Worth, TX
Brought projects in on-time and in accordance with budget and quality standards.
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Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
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Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
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• Led all logistics operations, including shipping and receiving.
• Maintained high standards of internal and external customer service. Demonstrated exceptional customer service to both internal and external customers.
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Worked alongside senior team members to learn related job tasks and roles.
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Assisted with administrative tasks to better understand industry processes.
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Grasped new materials, processes and programs quickly to maximize performance.
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Completed training courses in Benefits and New Product roll outs to build understanding of industry needs.
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• Updated documentation and reports for business records. Conducted in-depth research in order to write effective training material, agreements and contracts.
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Identified areas for potential improvement during SWOT and suggested them to project VP's.
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• Worked well in team environment as well as independently.
• Led trainings for up to 18 to 24 employees on a weekly basis. Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
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Created effective training course objectives, course content and all materials.
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Maintained corporate responsibility by staying up-to-date with laws that affect HR training programs.
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Analyzed each departments training needs and developed new training programs based on the analysis.
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• Planned and led training programs on staff development. Offered specific training programs to help workers improve communication skills, knowledge of the product, ability to use positive language, and calming presence.
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Presented training information via role-playing, simulations and team exercises.
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procedures
February 2004 - January 2007
Regional Clearance Center Manager Aaron Rents Fort Worth, TX
• Managed team of 60 sales and customer service professionals. Created various incentive programs and contests designed to support achievement of production goals.
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• Consistently averaged more than 105% to goal as a region. Created environment that delivered excellent customer service by greeting and assisting each customer.
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Determined staff promotions, demotions, and terminated employees when necessary.
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Surpassed revenue goals in four consecutive quarters between 2004 and 2005.
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EDUCATION AND TRAINING
2011
MNCM Network and Communication, Small Business
Keller Graduate School of Management, Fort Worth, TX,United States Management Certificate in Microsoft Office
2007
Bachelor of Science Technical Management, Small Business Management
DeVry University, Fort Worth, TX
Top 10% of class, GPA: 89
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