Customer Service Sales Associate

Kalim Raza Khan

Evans, GA 912-***-**** *************@*****.***

Education

BACHELOR OF SCIENCE 2021 AUGUSTA UNIVERSITY

· Major: Information Technology Advanced in Cybersecurity

· Relevant Courses: Digital Forensics, Database Management, Cyber Defensive Countermeasures, Enterprise Architecture, TCP/IP Protocols, Cellular Mobile Technology, Web Development, Project Management ASSOCIATES IN HOMELAND SECURITY & EMERGENCY MANAGEMENT 2018 GEORGIA MILITARY COLLEGE

· Relevant Courses: Emergency Planning, Criminal Justice, Domestic Terrorism, International Terrorism, Infrastructure Security

Technical Skills

COMPUTER LANGUAGES: C#, Python, PowerShell and HTML, SOFTWARE PROGRAMS: Excel, Access, Visio, Visual Studio, Final Cut Pro, Premiere Pro OPERATING SYSTEMS: Microsoft Windows 10, Linux, Mac OS DATABASES: MySQL, Excel, Access

Experience

IT SUPPORT CONTRACTOR AUGUSTA UNIVERSITY FEBRUARY 2022 – PRESENT

· Provided support to end users on a variety of issues. Identifying, researching, and resolving technical problems

· Troubleshooting problems across both Windows and Mac operating systems and applications

· Diagnosed and resolved hardware and software issues GUEST SERVICE ASSOCIATE TOPGOLF MARCH 2020 – DECEMBER 2020

· Prepared the game and bay assignment systems for guest

· Troubleshoot technical errors on guest accounts

· Explained rules and provided guests with appropriate golf clubs ASSISTANT COACH THOMSON REVOLUTION FC JULY 2017 – NOVEMBER 2019

· Supervised practice sessions

· Maintained training equipment

· Organized team events

SALES ASSOCIATE KOHL’S AUGUST 2015 – JANUARY 2018

· Handled incoming calls or inquiries from prospective customers

· Trained new employees on customer service techniques, upselling, and cross-selling

· Introduced Customers to Kohl’s Rewards Program

Languages

· English, Pasto, Farsi, Urdu, Hindi, and Spanish

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