Customer Service Darlington
Resume:
Stephanie Yerkes
**** ****** ***** ****, **********, SC 29532
***********@*****.***
PROFESSIONAL SUMMARY
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. 20+years of experience providing exceptional customer service and creating customer-centric environments within big-box stores. Competent, dependable professional equipped with basic selling skills, in-depth knowledge of business and retail operations and merchandising. Talented, personable leader seeking role as a retail customer service manager. EMPLOYMENT HISTORY
Manager, Walmart. Darlington, SC
May. 1998 – Oct. 2020
Prepare and manage departmental budgets.
Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
Interview, select, and train warehouse and supervisory personnel. Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.
Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.
Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
Arrange for necessary shipping documentation and contact customs o cials to e ect release of shipments.
Evaluate freight or inventory costs associated with transit times to ensure that costs are appropriate. Develop or implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design.
EDUCATION
University of Phoenix, Phoenix, Arizona
Associate of Arts, Jun. 2016
Dillon High School, Dillon, SC
High School Diploma, Aug. 1997
SKILLS
Multitasker - Expert
Leadership - Expert
Microsoft o ce - Expert
Communication - Expert
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