Carol Lopez

**** ******* ** *** *** Houston, TX *7055

Houston, TX 77055

adqsem@r.postjobfree.com

281-***-****

OBJECTIVE:

I am focused on securing position in any field that would allow me to utilize my skills and training in order to be an asset to your organization. And to obtain a position as a team-player in a people- oriented organization where I can maximize my customer-service experience and skills in a fast paced environment to achieve beyond my maximum potential and open up to what I can learn and what skills I bring in. Communicate with various insurance companies to obtain prior authorization and have referrals in place for patients to see specialists in other fields and services. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative/Scheduler/HIM

COMMUNICATIONS ASSOCIATES - Houston, TX

September 2014 to Present

Developed comprehensive understanding of call center operations, specialized call routing, automated scheduling and service level standards

• Ability to work in a fast paced environment

• Implemented a quick response program for time-sensitive calls

• Responded to over 200 phone and email requests with over 95% accuracy

• Promoted to team leader after 6 months

• Improved Customer satisfaction by 80%

• Generate referrals and obtain authorizations

• Communication with several insurance companies

• Communication with several hospitals

• Communication with patients/family members

Communications Specialist

The Hadrian Corporation - Houston, TX

August 2010 to August 2014

• Handled Multi-line phones for Hospitals and doctors offices

• Team leader for 10-12 people

• Proficient in multi-tasking skills in a fast-paced environment

• Appointment Scheduling

• Referrals and Authorizations

Education

Associate in Science (AS) in HIM (Health Information Management) San Jacinto Jr College - Houston, TX

September 2004 to May 2006

Associate in Business

San Jacinto Community College - Houston, TX

September 1980 to May 1985

Skills

• Front Desk (9 years)

• Medical Billing (1 year)

• Epic (2 years)

• Eclinical (8 years)

• Reception (5 years)

• Front Office (3 years)

• Medical Coding

• CPT Coding

• Hospital Experience

• Multi-line Phone Systems

• ICD-10

• EMR Systems

• Medical Receptionist

• Medical Records

• Medical Office Experience

• Insurance Verification

• Medical Terminology (4 years)

• HIPAA

• Medical Scheduling

Assessments

Verbal communication — Proficient

April 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient

Work style: Reliability — Familiar

April 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Familiar

Electronic health records: Best practices — Highly Proficient April 2021

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient

Medical receptionist skills — Familiar

April 2021

Managing physician schedules and maintaining accurate patient records Full results: Familiar

Verbal communication — Familiar

April 2021

Speaking clearly, correctly, and concisely

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate