Medical Billing Service Representative
Resume:
Carol Lopez
**** ******* ** *** *** Houston, TX *7055
Houston, TX 77055
********@*****.***
OBJECTIVE:
I am focused on securing position in any field that would allow me to utilize my skills and training in order to be an asset to your organization. And to obtain a position as a team-player in a people- oriented organization where I can maximize my customer-service experience and skills in a fast paced environment to achieve beyond my maximum potential and open up to what I can learn and what skills I bring in. Communicate with various insurance companies to obtain prior authorization and have referrals in place for patients to see specialists in other fields and services. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Scheduler/HIM
COMMUNICATIONS ASSOCIATES - Houston, TX
September 2014 to Present
Developed comprehensive understanding of call center operations, specialized call routing, automated scheduling and service level standards
• Ability to work in a fast paced environment
• Implemented a quick response program for time-sensitive calls
• Responded to over 200 phone and email requests with over 95% accuracy
• Promoted to team leader after 6 months
• Improved Customer satisfaction by 80%
• Generate referrals and obtain authorizations
• Communication with several insurance companies
• Communication with several hospitals
• Communication with patients/family members
Communications Specialist
The Hadrian Corporation - Houston, TX
August 2010 to August 2014
• Handled Multi-line phones for Hospitals and doctors offices
• Team leader for 10-12 people
• Proficient in multi-tasking skills in a fast-paced environment
• Appointment Scheduling
• Referrals and Authorizations
Education
Associate in Science (AS) in HIM (Health Information Management) San Jacinto Jr College - Houston, TX
September 2004 to May 2006
Associate in Business
San Jacinto Community College - Houston, TX
September 1980 to May 1985
Skills
• Front Desk (9 years)
• Medical Billing (1 year)
• Epic (2 years)
• Eclinical (8 years)
• Reception (5 years)
• Front Office (3 years)
• Medical Coding
• CPT Coding
• Hospital Experience
• Multi-line Phone Systems
• ICD-10
• EMR Systems
• Medical Receptionist
• Medical Records
• Medical Office Experience
• Insurance Verification
• Medical Terminology (4 years)
• HIPAA
• Medical Scheduling
Assessments
Verbal communication — Proficient
April 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Work style: Reliability — Familiar
April 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Familiar
Electronic health records: Best practices — Highly Proficient April 2021
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient
Medical receptionist skills — Familiar
April 2021
Managing physician schedules and maintaining accurate patient records Full results: Familiar
Verbal communication — Familiar
April 2021
Speaking clearly, correctly, and concisely
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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