Customer Service Care Giver

DIKESHA HARRIS

**** ********* ** *** **** Jackson, Mississippi, 39211 601-***-**** ***********@*****.***

CAREER OBJECTIVE

Focused professional with 3+ years of experience and a proven knowledge of customer communications, customer

satisfaction, and procedure standardization. Aiming to leverage my skills to successfully fill the Customer Service

role at your company.

EXPERIENCE

XEROX ( HUMANA), MADISON, MISSISSIPPI

Customer Service, Feb 2020 - Dec 2021

+ Keep records of customer interactions or, recording details of inquiries, complaints, or comments, as well

as actions taken.

+ Check to ensure that appropriate changes were made to resolve customers' problems.

+ Refer unresolved customer grievances to designated departments for further investigation.

+ Review insurance policy terms to determine whether a particular loss is covered by insurance.

VXI GLOBAL SOULUTIONS ( WORK FROM HOME), JACKSON, MS

Customer Service Rep, Nov 2018 - Jun 2020

* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or

comments, as well as actions taken.

+ Check to ensure that appropriate changes were made to resolve customers' problems.

+ Maintain customer accounts and record account information.

Oversee customer financial accounts and process customer adjustments..

+ Oversee a team of customer service representatives and ensure they meet monthly quotas.

+ Follow communication guidelines, policies and procedures.

+ Upgrade and cancel customer accounts by customer request.

+ Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints

THE ORCHARD, MS, RIDGELAND.

Care Giver, Dec 2016 - Nov 2017

+ Administer bedside or personal care, such as ambulation or personal hygiene assistance.

+ Prepare and maintain records of client progress and services performed, reporting changes in client

condition to manager or supervisor.

+ Care for individuals or families during periods of incapacitation, family disruption, or convalescence,

providing companionship, personal care, or help in adjusting to new lifestyles.

+ Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of

registered nurses or physiothera

+ Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant

care.

EDUCATION

MISSISSIPPI COMMUNITY COLLEGE

MS, JACKSON

High School Diploma (May 2014)

© GPA: 3.5

ADDITIONAL SKILLS

+ Multi-tasking

* Customer Care

+ Time Management

+ Typing

+ Healthcare

+ Customer Service

+ Problem Solving

* Microsoft Word

Contact this candidate