Correctional Officer Customer Service
Resume:
PAULETTE INGERSOLL
Duffield, Va 24244
********.*********@*****.***
Skills Summary:
Leading staff, interviewing, hiring and terminations, planogram, deposits, conduct meetings, training. Inventory control, sales skills, addressing customer concerns, problem solving skills
Education
Second year, Dean’s List, student at Southern New Hampshire University studying Psychology maintaining 3.7 GPA.
Experience
January 2022-present
Bed Bath &Beyond
Department Manager
Customer Service
Sales
Cashiering
Keeping shelves replenished
Cashiering
Pulling merchandise
Merchandising
Pulling customer orders
Curbside deliveries
Pulling, packing, and shipping customer orders
Searching product for customer orders
August 2010-November 2012
Furniture Row (Oak Express) Tulsa, Ok and Dallas, Tx area
Sales associate to Assistant Store Manager in 5 months
Leads staff and manage daily operations of a national furniture store
Sales
Planogram
Interviews
Inventory and quality control of floor stock
Price changes
Basic banking, deposits, withdraws to maintain the appropriate level of cash in each till
Open and close paperwork
Daily closing and opening of POS
Ran weekly staff meetings
Preparing for sales and promotions
Acknowledgments
100% on multiple mystery shops
March 2009-August 2010
Radio Shack Tulsa, Ok
Store Manager
Manage store and lead staff of a large store
Responsible for all staffing decisions
Interviewing, hiring, reprimand, encourage, and terminations
Planogram
Loss prevention
Training
Inventory control for sales floor and warehouse
Banking including, deposits, withdrawal and maintaining petty cash
Sales
Scheduling
Training all staff on cell phone sales and procedures, for 3 major phone companies
Opening and closing
Daily, weekly, and monthly paperwork
Attend and conduct meetings
Work hand in hand with sales associates to turn a failing store around in 6 months
Acknowledgments
100% on mystery shop
January 2006-January 2009
Correction Corporation of America Boise, Id
Correctional Officer promoted to Sargent 10 months
Inmate management
Security
Leading and training housing unit staff of 8-10 officers
Manage inmate workers
Oversee daily operations of 2 housing units with a total of 176 inmates
Scheduling for all inmate workers
Computer skills
Write ups inmates
Encourage and reprimand staff as needed
Emergence response team leader
Preform head counts 4 times a day
Walk floor several times a day looking for safety violations
Preform as Acting Unit. Manager
June 2004-July 2005
Bombay Company Round Rock, Tx
Opening and setup of a new store
Take inventory
Training of full store staff for a new store
Scheduling
Sales
Bank deposits and withdraws
Loss retention
Price changes
Planogram
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