Collection Agent Communication Specialist

*bjective:

A highly motivated, career oriented professional (with a plethora of experiences that include Customer Support/Service, Sales, Collection, Commissioned-Security and working Remotely.) Seeking a career with an organization that provides opportunities for continued advancement, in addition, a position that enables favorable conditions to utilize my training in conflict resolution, effective communication skills and more.

Integral Resources / Houston, TX

05/21 – 01/22

Remote From Home / Political Fundraiser

Logged into CRM call platform from home platform to contact potential political donors.

Received inbound calls from potential donors returning previous calls made to them.

Communicated empathically with seniors and financially challenges donors.

Accept credit card via phone, meet min hourly calls.

Shiftsmart/Dynata/Five9 Houston, TX

07/20 – 05/21

Remote From Home / Contractor

Both manually and dialing via the auto dialer and properly dispositioning each account.

Maintain a positive attitude to successfully resolve potential conflict professionally .

Provide proper support and customer welcoming customer feedback for continued improvement.

One of the key members of the test team to test new systems and software interaction.

AUS Security Houston, TX

09/18- 02/20

Mandated Officer

Secure the premises, train new officers, enforce procedures.

Monitor activity onsite, have unauthorized vehicles towed maintain detailed written reports.

Prevent theft work with fire and police dept during emergencies on location.

Provide personal protection for staff and clients onsite.

Site manager and team-lead of six officers, foot patrol, CCTV oversight,

T-Force Houston, TX

05/16- 09/18

Mandated Officer

Provided Armed Security with required TWIC card.

Patrolled the Port of Houston and Tanker ships.

Permitted authorized entry to the Port of Houston.

Monitored surveillance CCTV equipment and conducted foot patrols

Jos A. Bank/PT Houston, TX 09/10- 04/17

Clothier/Sales Rep

Measured clients for custom fit suits made suggestions for new orders

Placed follow-up calls to new and seasoned clients for upcoming events.

Received truck and stocked shelves with new arriving products.

Brookville Health Brokerage Pikesville, MD

08/00- 05/09

Insurance Broker & Manager

Developed diversified portfolios of Life / Health Insurance for both Individual and Commercial markets.

Coordinated with directors of HR to develop and implement Life and Health plans for the company office.

Account Executive & Operations Manager for multi accounts.

Chevy Chase Bank Frederick, MD

04/92- 08/00

Collection Agent

Licensed collector familiar with FDCPA, Glass Steagall Act and Federal Laws.

Contacted delinquent account holder to negotiate payment/settlement arrangements.

Bucket 6/7 pre-charge off accounts after 180 and 210 days delinquency.

Exercised commonly used skip tracing to locate debtors for payment.

Education

Prince George Community College (Largo, MD)

Boro Hall Academy (Brooklyn, NY)

C.E.R.T. (Community Emergency Response Team) Houston

Career Experience

Work From Home/Remotely

Customer Relations/Support

Conflict Resolution Specialist

Skip Tracing/Negotiating

Commission Security Officer

Manager/Teacher/Trainer

Communication Specialist

Collections Agent (FDCPA)

Volunteer Experience

Emergency Response Team with Harris County Fire Marshal’s Office

T.A.J (Texas Advocates for Justice) & P.O.P (Partners of Purpose)

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