Reservations Manager Customer Service

MELANIE P. DELA FUENTE

Unit *** Kristina Manor Condominium

#** ******** ******, ***** ********, Quezon City

Contact No: (63-917-*******

Email: ****************@*****.***

CAREER OBJECTIVE

Attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

QUALIFICATIONS

Professionally committed and responsible. Adapts easily to new situations Maintains focus in demanding work environments, under deadline and pressure conditions. Meets challenges head-on and always finds a way to effectively complete multiple assignments or tasks Strong client relations management skills

Customer-driven

Strong commitment to details and customer satisfaction Excellent guest relations skills

Leadership experience

Team player

Computer literate

Upselling skills

Excellent in oral and written communication

Personality includes : friendly, work-enthusiast, fast learner, well-organized, goal-oriented, good time management, honest, can work under pressure, sociable, self-motivated EDUCATION

B.S. Hotel and Restaurant Management

UNIVERSITY OF SANTO TOMAS ; 2001

PROFESSIONAL EXPERIENCE

TEN KNOTS DEVELOPMENT CORP

Alveo Corporate Center, BGC Taguig

Reservations Officer (February 2013 to January 2017) Reservations Specialist (January 2017 to present)

IMPERIAL PALACE SUITES

Timog Ave, cor. Tomas Morato Ave. Quezon City

Reservations Officer (March 2012 to 2013)

Sales Coordinator (April 2011 to March 2012)

Guest Services Agent (February 2009 to April 2011) Reservations Officer (May 2008 to February 2009)

MILLENNIUM PLAZA HOTEL

Makati Avenue corner Eduque Street Makati City

Front Office Supervisor (August 2003 to February 2008) Guest Services Agent (May 2000 to August 2003)

TRAININGS AND SEMINARS:

Associate Managers Training Program (September 2018) Certified Guest Service Professional Refresher Course (May 2017) Certified Guest Service Professional (September 2015) Effective Business Writing (September 2014)

Train the Trainer (November 2013)

Service Excellence “The El Nido Way” (May 2013)

PERSONAL INFORMATION

Height : 5’2’’

Weight : 55 kgs

Date of Birth : January 26, 1980

Place of Birth : Quezon City

Civil Status : Single

CHARACTER REFERENCES

Jennifer Jayme

Group Reservations Manager, TKDC

Pio Sanchez

Sr. Sales Manager, TKDC

Christian Canda

Revenue Manager, AHRC

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