Customer Service Certified Trainer

VINCE GARCIA

El Paso, TX ***** 801-***-**** ********@*****.***

Objective

A position which will utilize managerial talents, public relations experiences, personal initiative, and determination to promote exceptional service.

Professional Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 35 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Intimate knowledge and experiences in operational functions including: P&L, analysis, budgeting, establishing cost control initiatives, personnel/management training and a drive to produce year over year results

Managed day to day business both full and fast serve restaurants and retail store operations for the last 14 years.

Supervised over 200 staff members within the fast food environment and over 180 employees in a full service restaurant.

Work History

Owner/Operator 06/2008 to 03/2022

Herbs For Health – West Jordan, UT

Managed day-to-day business operations.

Consulted with customers to assess needs and propose optimal solutions.

Trained and motivated employees to perform daily business functions.

Created and monitored promotional approaches to increase sales and profit levels.

Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Managing Partner 10/2004 to 05/2008

Texas Roadhouse – El Paso, TX

Established and implemented business procedures and process improvements.

Analyzed and presented financial standings and cost effectiveness to other partners and investors.

Managed restaurant scheduling, foodservice and customer service.

Market Manager Trainer/District Manager 02/1995 to 10/2004

Taco Bell Corporate – Las Cruces, NM

Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.

Networked in market to build partnerships and connections with prospects.

Traveled to customer sites to demonstrate products, answer questions and close contracts.

Coached sales team members in effective selling strategies and closing techniques.

Made strategic and successful decisions by documenting and tracking sales activities with POS and Quickbooks.

Maximized customer satisfaction by effectively coordinating service delivery for customers across territory.

Supervised 6 locations to enforce high-quality standards of operation

Certifications

Area Coach / Market Training Manager Taco Bell

Serve-Safe Certified Trainer Taco Bell

Franchise Approval Exam Galardi Group

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