Karen Hagen
**** ****** *** ******* ** V*T *L*
Email: **********@*****.** Phone: 250-***-****
February 8, 2022
To Whom it May Concern:
As a highly-dedicated professional with strong organizational skills, resourcefulness and attention to detail, I would like to apply for the position of ticket agent with your company. I am committed to providing outstanding general office support.
I have owned and ran 2 businesses including an office for over 29 years and have excellent people skills, daily interacting with customers, the difficult as well as the pleasant. I am good at delegating responsibility, and I am level-headed and able to think on my feet. I have been using Simply Accounting-SAGE for many years. I am used to processing accounts payable and accounts receivable and invoicing.
As a previous business owner, I have been responsible for maintaining good relations among many people, staff, suppliers, and customers, while I greet customers and look after the office. I am used to a fast pace and I am always alert for unusual circumstances that may require my attention. I am used to high-pressure situations and try to think well and clearly. Please consider my application, and I look forward to hearing from you through either of the phone number above, or by email.
Regards,
Karen Hagen
Karen Hagen
5149 Laguna Way Nanaimo BC V9T 5L6
Email: **********@*****.** Phone: 250-***-****
Professional Summary
Organized and detail-oriented professional who can provide efficient, organized and friendly support. Capable at managing inventory and supplies, handling phone duties and company correspondence, and appointment scheduling. Specializes at creating a friendly and receptive office environment. Core Qualifications
• Experience with admitting, discharging and record keeping
• Knows the importance of greeting and welcoming guests while providing them with a positive first impression of the organization
• Working with customers on the front desk-helping address needs and concerns
• Extensive experience with customers, including difficult customers
• Excellent people skills, friendly and aware
• Level-headed and able to think on my feet
• Enjoy teams that help each other
OFFICE PROCEDURES
• Complying with procedures, rules, and regulations on keeping a safe and organized office
• Demonstrated professional telephone etiquette; taking and relaying messages providing information to callers
• Successfully ran and managed 2 businesses including an office
• Familiar with bookkeeping on Simply Accounting program-including payroll, accounts payable, accounts receivable, Excel, Word processing, Outlook
• Experience hiring, firing, managing staff and their schedules Work History
Guard City of Williams Lake RCMP Feb.2018-April 24/2021 Owner/Operator Cariboo Quality Cleaners March 1996 - Jan. 2020 Checkout Cashier Safeway Williams Lake, BC March 2015 - April 2017 Co-Owner, Bookkeeper, Manager Shell Canada Williams Lake, BC May 1989 - 1995 Education/Certification
South Peace High School Dawson Creek, BC
Federal R.C.M.P. Enhanced Security Clearance
Valid Level I First Aid & CPR Level A certificate
Working knowledge of security protection practices and related departmental experience and knowledge.
Karen Hagen
5149 Laguna Way Nanaimo BC V9T 5L6
Email: **********@*****.** Phone: 250-***-****
References
Ashley Williston
Director of Human Resources
City of Williams Lake
Wendy Pugh
Dispatcher, Emergency Services (retired)
Nanaimo, BC
Judy Reid Lyoness, B.A, M.Ed.
Teacher, Tutor
1-250-***-**** *****@***.**
Thompson Rivers University - Williams Lake
Cheri Wiebe
RCMP Williams Lake, BC
Heather Robertson
Lead Guard, Williams Lake
Cpl. Brett Squire-Watch Commander
RCMP, Williams Lake