Cincinnati, Ohio 45238
SUMMARY OF QUALIFICATIONS:
Dependable Team Player, willing to assume high levels of responsibility.
Demonstrated ability to organize and prioritize projects in a fast paced environment.
Proficient in Microsoft Office: type 50-55 wpm.
Accountable for all expenditures in department and reliable for decision-making.
Strong leader with ability to build, motivate and retain successful team.
Excellent communication and interpersonal skills.
Manage attendance, schedules, off phone activities
Phone monitoring of customer service representatives and provide constructive feedback
Ensure that all CSR’s are adequately informed of policy and procedure changes
Assist in the CSR hiring process
Call Center Lead
Call Center Operator for the Hospital switchboard and Physicians Priority Link Call Center
Strong Data entry
problem solving, prioritizing
Dispatch All Code Calls for the Hospital (Code Blue, Fire, Disaster Code, Code Adam, Black, Gray, Evacuation Plan, Code Violet, Code, Silver)
Emergency Preparedness Meetings
Kronos – Employee Scheduling
Operations Specialist – Call Center 2012-2017
Hospital Call Center of 150 schedulers taking medical appointments for the hospital.
Reports for the managers.
Kronos – Employee scheduling
Monitoring of all schedulers and all home schedulers
GOAL: To obtain a part time position or full time with a Friendly Stable Company
Amazon – September 9, 2017-
Warehouse Full Time 10 hour shifts
Scanning 0f products getting them ready to ship out.
Cincinnati Children’s Hospital, 1997 – 2017 Customer Service Rep IIII – Lead Operator/Data Coordinator/CALL CENTER/Scheduler-time keeper
Responsible for the data entry of a database of over 10,000 employees, maintains and compiles and keeps personnel records of all of the Hospital employees.
Help with the prescreening and Hiring of applicants.
Respond promptly to Customer Service Calls from customers all over the world in a professional and timely manner.
Large switchboard taking in over 85,000 thousand calls a month.
Respond promptly to technical requests from Hospital doctors and employees
Regarding pagers and programming pagers and billing.
Scheduler- Kronos time Keeper
Resolve issues, meeting challenges with commitment
Work with Little or no supervision
Ability to multi-task in a fast paced environment
Excellent verbal and written communication skills
As the Lead Operator, I am also responsible for the staffing of the operators in a 24/7 environment. I also answer and work the switchboard, with all incoming and outgoing calls into our Hospital. Assist with placing international calls, faxes, for all of the employees and their departments.
Customer Service Skills
American Nursing Care – 2006-2014
Scheduling Home Health Care Nurses for the company
Answering the phones
Schedule Home Health Aides
Biggs Hyper Market – 1994-1997
Lead Grocery Clerk
Responsible for Merchandising
1976-1979 US Airforce
Airforce base Minot N. Dakota
4 year Enlistment – Time was up
EDUCATION: Aiken Sr. High School, Cincinnati, Ohio, Graduated 1973 – Business
Southern Ohio College – 1year – Business
COMPUTER SKILLS: Microsoft Office, Microsoft Word, Microsoft Access, Micro Excel, Xtend Answer Pro, Windows, 95, 97, 98, 2000, People Soft, Cintex Employee Scheduling,
Kronos time keeper, Amtelco Software – Children’s Hospital
References Upon Request