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Customer Service Data Coordinator

Cleves, OH
April 14, 2022

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**** ********** *****

Cincinnati, Ohio 45238



Dependable Team Player, willing to assume high levels of responsibility.

Demonstrated ability to organize and prioritize projects in a fast paced environment.

Proficient in Microsoft Office: type 50-55 wpm.

Accountable for all expenditures in department and reliable for decision-making.

Strong leader with ability to build, motivate and retain successful team.

Excellent communication and interpersonal skills.

Manage attendance, schedules, off phone activities

Phone monitoring of customer service representatives and provide constructive feedback

Ensure that all CSR’s are adequately informed of policy and procedure changes

Assist in the CSR hiring process

Call Center Lead

Call Center Operator for the Hospital switchboard and Physicians Priority Link Call Center

Strong Data entry

Data Coordinator


problem solving, prioritizing

Excellent Listening

Dispatch All Code Calls for the Hospital (Code Blue, Fire, Disaster Code, Code Adam, Black, Gray, Evacuation Plan, Code Violet, Code, Silver)

JCAHO Meetings

Emergency Preparedness Meetings

Kronos – Employee Scheduling

Operations Specialist – Call Center 2012-2017

Hospital Call Center of 150 schedulers taking medical appointments for the hospital.

Reports for the managers.

Kronos – Employee scheduling

Monitoring of all schedulers and all home schedulers

GOAL: To obtain a part time position or full time with a Friendly Stable Company


Amazon – September 9, 2017-

Warehouse Full Time 10 hour shifts

Scanning 0f products getting them ready to ship out.

Loading trucks

Cincinnati Children’s Hospital, 1997 – 2017 Customer Service Rep IIII – Lead Operator/Data Coordinator/CALL CENTER/Scheduler-time keeper

Responsible for the data entry of a database of over 10,000 employees, maintains and compiles and keeps personnel records of all of the Hospital employees.

Help with the prescreening and Hiring of applicants.

Respond promptly to Customer Service Calls from customers all over the world in a professional and timely manner.

Large switchboard taking in over 85,000 thousand calls a month.

Respond promptly to technical requests from Hospital doctors and employees

Regarding pagers and programming pagers and billing.

Lead Operator

Data Coordinator

Scheduler- Kronos time Keeper

Resolve issues, meeting challenges with commitment

Work with Little or no supervision

Ability to multi-task in a fast paced environment

Excellent verbal and written communication skills

As the Lead Operator, I am also responsible for the staffing of the operators in a 24/7 environment. I also answer and work the switchboard, with all incoming and outgoing calls into our Hospital. Assist with placing international calls, faxes, for all of the employees and their departments.

Customer Service Skills


American Nursing Care – 2006-2014

Scheduling Home Health Care Nurses for the company

Customer Service

Answering the phones

Schedule Home Health Aides

Biggs Hyper Market – 1994-1997

Lead Grocery Clerk

Customer Service

Responsible for Merchandising




1976-1979 US Airforce

Airforce base Minot N. Dakota

Admin Assistant

4 year Enlistment – Time was up

EDUCATION: Aiken Sr. High School, Cincinnati, Ohio, Graduated 1973 – Business

Southern Ohio College – 1year – Business

COMPUTER SKILLS: Microsoft Office, Microsoft Word, Microsoft Access, Micro Excel, Xtend Answer Pro, Windows, 95, 97, 98, 2000, People Soft, Cintex Employee Scheduling,

Kronos time keeper, Amtelco Software – Children’s Hospital

References Upon Request

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