Sales Associate Customer Service

ALESHA DUNK

*** ****** ****** **

347-***-**** ***********@*****.***

EXPERIENCE

*/**** – 2/2016 Barclays Capital (ISS facilities): New York, New York Receptionist/Client Service

● Replied to all client inquiries via phone and in person

● Utilized company’s Condecco database to schedule office meetings in conference rooms

● Assisted with Strategic Planning for daily operations

● Prepared Microsoft Excel Spreadsheets to organize meeting reservations

● Assisted administrative assistants to serve as backup for Managing Directors

● Greeted and directed visitors and advised executives upon arrival

● Managed all Fedex incoming packages and mail as well as notified staff

● Directed clients to assigned conference rooms and managed client relations.

● Implemented ad hoc projects such as created and managed a manual banking guideline book for new employees to adhere to

● Inform internal staff on compliance laws providedvia online training

● Conducted the set up of orientation as well as trainingfornew staff

● Assisted with the coordination of client diningreservationssuch as as video conference and food catering

● Miscellaneous duties as needed

7/2003 – 2/2005 Fortunoff Fine Jewelry:New York, New York Sales Associate/Customer Service

● Developed customer relationships and sales growth

● Issued work orders for the jewelry repair department and tracked progress

● Utilized company’s entry database to record client inquiries as well as scheduled appointments for repair jobs

● Demonstrated the ability to be a problem solver in a fast pace environment

● Managed the opening and closing of cash registers

● Selected to work in departments such as Silverware and Watches to support staff 11/2003 – 1/2005 Sears Roebuck: Brooklyn, NY

Sales Associate

● Completed professional Makeup and Cosmetology training as well as applied on client in the cosmetics department

● Free lanced to promote the sales of new Fragrancesand Cosmetics

● Selected for Job Rotation such as worked in the Sporting Goods departments to sale Big Ticket merchandise

● Opened store Credit Card accounts as well as managed applications

● Exceeded daily sales goals of $3,000 in a fast pacedenvironment

● Managed the opening and closing of registers

EDUCATION

Brooklyn College: Brooklyn, NY

Bachelor’s Degree in Business Management (minor HR) BMCC: New York, NY

Associates Degree in Business Administration

COMPUTER SKILLS

Windows, Microsoft Office (Excel, Outlook, PowerPoint, Word, Access) Condecco

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