Customer Service Clerk

#*-**** ****** *.*.

Portage la Prairie, MB R*N *K9

Telephone 204-***-****

Email: *************@****.***

TERRY MCDONALD

OBJECTIVE To secure a challenging position that allows me to grow with the company.

PROFESSIONAL ACHIEVEMENTS

DIPLOMA IN BUSINESS ADMINISTRATION JUNE 1995

SKILLS

Twenty years’ experience working in an office environment

Excellent problem solving skills and analytical skills

Outstanding customer service skills and commitment to customer satisfaction

Able to utilize active listening skills to understand customers

Strong will to learn new skills

Strong interpersonal skills

Excellent verbal and written communication

Dependable, reliable and hard working

Work well independently as well as in a team setting

Able to work in a fast paced environment and meet sensitive timelines

Sensitive to diverse cultures when providing service

Self-motivated and able to take initiative to complete tasks

WORK HISTORY SCANNER, RECORDS CLERK – PROVINCE OF MANITOBA PORTAGE LA PRAIRIE, MB

1997 to 2019

As a team member of the Real Estate Service Division, for the Province of

Manitoba, I provided the maintenance of electronic files for the agency. My

role was to support staff with retrieving electronic file information as well as

creating all scanned documents including, maps, plans and over-scaled

documents. This also included a quality control component to ensure

consistency of images, identifying missing documents and ensuring naming

conventions and storage were uniform and accurately stored. Scanned

documents were prepared by means of high-speed scanner, and I was

responsible for changing all the paper files for the whole department to

electronic laser fiche. The department provided me with training in order to

operate this sophisticated imaging system. Equipment went through a daily

inspection in order to identify deficiencies and necessary repairs before they

became larger problems. Dealing with a large department and supporting

both internal and external customers provides me with excellent skills

working as a team as well as independently.

STOCK CLERK – UNIVERSAL BATTERY, WINNIPEG, MB

1989 - 1993

As a stock clerk, I would ensure that all inventory has a correct price, label, is

in working condition and safely stored in the appropriate section. I would

need to identify low inventory and order appropriate amounts according to

need. A review of all incoming stock to check for accuracy according to the

packing slip and record any damage. All supporting documentation

provided to the accounts payable clerk identifying any errors or omissions.

The LIFO (last in first out) rule helped to ensure inventory was moving with

the oldest being sold first. I also was able to support customers in making

the best-informed decision based on their needs. Customer service was a

large part of this role and acknowledging customers and checking to see if

they needed support so they could enjoy their shopping experience by

providing the right information at the right time. A large knowledge of

products was required in order to support clients properly. I was able to

receive training on point of sale utilizing all types of transactions in order to

continue providing excellent customer service to clients I had started

supporting with their needs.

EDUCATION Business ADMINISTRATION DIPLOMA, YELLOWQUILL COLLEGE 1993-1995

REFERENCES

Wanda Kopytko, Manager of Right-Of-Way Acquisitions, Real Estate Services, Province of MB

Work Telephone: 204-***-****

Erin McCartney, Registry Clerk, Real Estate Services, Province of MB

Work Telephone: 204-***-****

Page 2 Terry McDonald

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