KORNISHA

LONG

adqsc0@r.postjobfree.com 803-***-**** Rock Hill, SC 29730

https://www.linkedin.com/in/kornisha-fuller-94299350

PROFESSIONAL SUMMARY

Call Center Representative versed in customer support in high call volume

environments. Superior computer skills and telephone etiquette. Patient and empathetic

customer service representative with extensive background in conflict resolution and

customer care. Desires a customer service role.

SKILLS

Data Entry Customer Inquiries

Active Listening Skills Conflict Resolution

Team Player Communication Skills

Creative problem solver Call center

Quick learner

Type WPM 48

WORK HISTORY

Customer Service Representative Outbound Lendingtree Inc. - Charlotte, NC

Established and maintained client rapport by utilizing quality 2017 - 2021

customer service.

Promoted increased sales through outgoing calls demonstrating excellent product

knowledge.

Ensured superior customer experience by addressing customer concerns,

demonstrating empathy and resolving problems swiftly.

Referred unresolved customer grievances to designated departments for further

investigation.

Educated customers about the brand to incite excitement about the company's

mission and values.

Enhanced productivity by staying on top of call scripts and maintaining control

over direction of conversations.

Demonstrated high attention to detail, organization, and ability to manage

multiple tasks and projects simultaneously.

Customer Service Representative Randstad Technology (Wells Fargo, NA) - Fort

Mill, SC 2016 -2017

Addressed and resolved customer product complaints empathetically and

professionally.

Gathered and verified all required customer information for security verification.

Accurately documented, researched and resolved customer service issues.

Identified chronic customer issues by creating and maintaining customer

complaint log.

Established procedures for custody and control of assets, records, loan collateral

and securities to ensure safekeeping.

Answered telephone inquiries on banking products including checking, savings,

loans and lines of credit.

Advised clients on mortgage

Asked open-ended questions to assess customer needs.

Utilizing expert knowledge of ICMP, RMS, IView, Microsoft Office Suite.

Customer Service Representative TBK Wholesale (Seasonal Position)- Fort Mill, SC 2016 - 07/2016

Effectively managed a high-volume of inbound and outbound customer calls.

Addressed and resolved customer product complaints empathetically and

professionally.

Defused volatile customer situations calmly and courteously.

Managed customer calls effectively and efficiently in a complex, fast-paced and

challenging call center environment.

Referred unresolved customer grievances to designated departments for further

investigation.

Resolved service, pricing and technical problems for customers by asking clear and

specific questions.

Helped customers with questions, problems and complaints via email and via

telephone

Administrative assistant YRF Dispatch - Rock Hill, SC 08/2014 - 11/2015

Handled daily heavy flow of paperwork Consisting of invoicing and shipping

problems.

Directed calls to appropriate individuals.

Carefully read over bill of lading to ensure information was correct.

Politely assisted customers in person and via telephone.

Earned management trust by serving as key holder, responsibly opening and

closing office

Directed guests and routed deliveries and courier services.

Answered and managed incoming and outgoing calls while recording accurate

messages.

Maintained a clean reception area

Completed data entry, tracked resumes and maintained the applicant tracking

system.

Daily use of Microsoft Excel, Outlook, Microsoft Word

Daily use of fax machine and printer

Customer Service Representative Start Group - Rock Hill, SC 03/2012 - 08/2014

Analyzed call volume and average call time to monitor Customer Service

Representative performance and productivity.

Oversaw call center employees to ensure customer satisfaction goals were

consistently met.

Accurately documented, researched and resolved customer service issues.

Met or exceeded service and quality standards every review period.

Acted professionally and patiently when addressing negative customer feedback.

Effectively managed a high-volume of inbound and outbound customer calls.

EDUCATION

Newberry High School - Newberry, SC 2010

High School Diploma

Coursework includes: Speech and Communication, Sociology and Psychology

Business Communications coursework

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