Customer Service Creative Designer

Deborah J Fiorelli ************@*****.***

*** *** **** **** **** 2-108 c-508-***-****

Sharon, MA 02067 h-508-***-****

Objective

Business Administrative position

Profile

Versatile office manager with 20+ years of experience in both international and locally owned businesses. Proven leadership ability with strong work ethic and exceptional organizational skills. Experience in management, customer relations, accounts payable/receivable, payroll, human resources, product planning, production and shipping. Good communication skills with ability to multi-task and to adapt to fast paced changes.

Qualifications:

Strong computer skills with experience in Microsoft Office (Word, Excel, Outlook), QuickBooks, Textura, Coupa, Ops Technology, Ariba, ADP, ADT and Maximo as well as custom programs.

Small business accounting /bookkeeping

Customer service

Payroll administration

Shipping / receiving

Financial administration

Production

Quality control

Inventory control

Experience

Office Manager – Fujitech America; Sharon MA 2013 – present

Work collaboratively with branch manager overseeing daily operations of company;

human resources

customer service

OSHA logs, injury reports, payroll, scheduling and vacations of union mechanics

accounts receivable – escalations and cost adjustments, collections and credit card deposits, progress, repair and weekly billing

state annual permits and scheduling of inspections

fleet vehicle management

Travel

Deborah J Fiorelli ************@*****.***

Page 2

Production Manager – Mangiacotti; Attleboro MA 2009 – 2013

Work directly with Operations Manager during production runs

Work collaboratively with Creative Designer on new product lines

Supervise and maintain quality control at two off-sight facilities overseeing employment of disabled individuals

Office Manager - Mangiacotti; Attleboro MA 2006 – 2013

Oversee daily operations of company (human resources, customer service, finance and travel)

Manage company financials including banking records, credit card statements, accounts payable and accounts receivable

Assist company accountant with year-end documents

Other responsibilities include:

Retail orders, sales reporting, scheduling meetings, purchasing, sales, shipping, maintenance of supplies for all aspects of company / office.

Administrative Assistant – In Touch Therapeutic Massage; Norwood MA 2000 – 2006

Coordinate scheduling for Multiple therapists with clients in multiple locations.

Data entry and management of financial information.

Prepare daily reports / data entry and administration of payroll records.

Owner / President – Retco Machine Shop Inc; Canton MA 1987 – 1996

Proprietor of machine shop employing 12 individuals

Responsible for manufacturing and delivery of precision mechanical components

Manage all aspects of business, including finance, marketing, sales and accounting

Education

Mass Bay Community College; Wellesley MA 1981

Associates Degree – Business Administration

Volunteer Work

Active member with Church - fundraisers, dinners and socials 1993 – present

Wrentham Food Bank 1994 – 2001

Director – Young American Bowling Alliance 1970-1984

References available upon request

Contact this candidate