Program Manager Customer Service

Christen Holmberg

Program Management Professional

adqsbj@r.postjobfree.com • 781-***-****

www.linkedin.com/in/christen-holmberg-957414236

Holden, MA 01520

Strategic senior manager and transformation change agent with extensive change, program, and project management, as well as business change and transformation experience. Proven record leading conception, scope definition, and execution of strategic and operational business transformation initiatives. Expert in developing, implementing, and improving employee metrics and reducing attrition through building, mentoring, and managing high-performance cross-functional teams. Project management professional with inspired leadership, strategic and tactical planning, and team building abilities to ensure successful outcomes of multi-million-dollar programs and business initiatives. Impressive ability to improve performance through the power of operations, systems and information, and deep diving into client’s main business/economic drivers, technology strengths, and industry trends. Solid experience of working at a senior level on complex programs covering a range of disciplines from internal transformation and culture change to complex capital programs. Articulate communicator and negotiator; capable of building productive relationships with key clients, partners, and market leaders to realize organizational growth.

Areas of Expertise

Strategic Planning & Analysis

Strategic Communication

Customer Success Management

Program Solutions Delivery

Contract Negotiation

Project Management Office (PMO)

Customer Experience Management

Continuous Process Improvement

Organizational Planning / Execution

Business Development

Core Transformation Strategies

Key Performance Indicators

Stakeholder Relationship Building

Team Development / Leadership

Risk Management

Professional Experience

Parker GTFSD, Devens, MA 2021 – Present

Program Manager II

Manage all NPI programs for both military and civil aerospace customers. Lead six large programs worth $2M in NRE each by implementing phase gate approach and preparation of reports to manage financial and budget performance, delivery, requirements, specifications management, and EV.

●Brought failing program back online with 100% on time and in budget.

●Conducted negotiation on contract scope and deliverable changes, increasing revenue of 18%.

●Managed $25M in NPI.

Noble Biomaterials, Scranton, PA 2020 – Present

Technical Program Director (Consultant)

Develop and implement PLM program on all NPI for DoD and Military business. Examine and provided report on EVMS, scope management, and revenue generation. Perform contract negotiations and contract management while delivering technical data and proposals and maintaining confidentiality. Design and develop new light weight fabric and new product line.

●Enhanced revenue 15% on 2 programs using change orders.

●Directed product improvement project and launched three new product lines in 2021.

●Led all programs with 100% on time and in budgets.

Jefferson Rubber Works, Inc. Worcester, MA 2015 – 2020

Director of Sales & Marketing

Developed sales and marketing channel and promoted JRW to new and existing customers. Boosted revenue by 17% through new business opportunities including independent sales channel. Produced market plans for automotive, appliance, industrial product outlets, and cost reduction efforts. Created and executed quote tracking system.

●Increased sales by an average of 18% with 25 new customers in 2019.

●Enhanced revenue by 21% and profitability by 11% in 2018.

●Recovered revenue lost from key customer in 2016 and increased customers to diversify business in 2017.

Meggitt Polymers and Composites, McMinnville, OR 2013 – 2015

Program Director – Sealing Solutions

Implemented the Meggitt Polymers and Composites PLM program on all Sealing Solutions business. Measured on EVMS, scope management, and revenue generation. Managed key functional areas to attain budgets, business goals, and objectives by leading program management team. Led program management department to include Program managers, design engineering.

●Delivered 237 new parts and 12 new programs on time and in budget.

●Ensured sales growth through scope change and additional line items equaling 12% growth.

●Delivered 250 new NPI parts on time and in budget.

●Turnaround 150 new part program by negotiating scope change and deliverables.

Swift Textile Metalizing, Bloomfield, CT 2009 – 2013

Product Manager / Business Unit Manager

Developed and implemented Commercial Business Unit, Sales, Marketing, and Customer Service strategies including sales and marketing plans, new product development, and strategic planning. Led business performance, gross margin, proposal management, and overall business growth. Executed independent representative channel, produced plans for commercial and military product lines, and delivered marketing plans and budgets.

●Improved performance by 28% over 2009.

●Boosted revenue by 23% and profitability by 7%.

●Accomplished growth targets averaging 19%.

Additional Experience

Global Product / Segment Director Trelleborg Sealing Solutions, Northborough, MA

●Moved OTD from 32% to 74%.

●Improved Gross Profit from 18% to 32%.

●Negotiated and delivered contract worth $30M over five years.

●Grew business by 18% while moving factory and recovering business.

●Led revenue growth by 32%.

Sales and Engineering Manager Chase Walton Elastomers, Hudson, MA

●Developed, recruited, and implemented a Rep and Distributor Network

●Drove new strategic plans by moving from standard products to custom engineered solutions.

●Exceeded revenue projections by 18%.

●Led 25% revenue growth.

Education

BSBA/MBA, 2022

Southern New Hampshire University, Manchester NH

BS Electrical Engineering

University of Nebraska, Almeda University

Licenses & Certifications

PMP Certification

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