NELSON DZIDZORLI MALM

Email: adqsbe@r.postjobfree.com

Mobile: /+971*********/+974********

Nationality: Ghanaian

Gender: Male

Date of Birth: 23/11/1987

PERSONAL PROFILE

KEY SKILLS/ABILITIES:

• Results Oriented

• Strong Interpersonal Skills

• Team Player

• Computer Literate

• Build strong relationship with all departments at an organization

• Work with little or no supervision to the highest standard

• Good communication skills

• Good time management

• Accuracy and pays attention to details

EMPLOYMENT

(JOLIBEE SUNRISE GROUP) Assistant Restaurant Manager. (September 2020 to date) Duties:

• Operational Administration- Assisting the RM in achieving Safety and Security Audit Results Targets, Safety Program like first Aid, Fire Brigade and other Employee and workplace safety teams.

• People Management and Development- Conducts crew meetings, ensures effective implementation of code of conduct and all HR and Legal requirements and procedures

• FSC target Achievement- Helps the RM in creating an FSC culture by leading the team in defining and implementing FSC initiatives and activities

• Profit Target Achievement- Helps the RM in creating cost management orientation among store team by leading team in defining cost management and operational efficiency improvement activities

• Sales Target Achievement- Assists the RM in achieving sales targets by recommending promotional activities for packaged programs to support the sales strategy designed by the RM oversees, coordinates and execute the planning. Organizing training and leadership seminars necessary to achieve stated objectives in sales cost, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.

(QATAR AIRWAYS GROUP) Customer Service Agent. (2017 to MAY 2020) Duties:

• Education of Airline Travelers on the travel policies of the Airline.

• Cold Calling of Existing and potential customers on promotions and new incentive packages

• Daily, Monthly and quarterly Reports preparation on the activities of the call contact center

• Sending of Emails to clients in regards to company’s rebates

• Receiving and answering phone calls from clients and assisting with all queries in regards but not limited to refunds of travel tickets, onboarding schedules etc. ACCRA TECHNICAL TRAINING INSTITUTE (Accra-Ghana) I.C.T Tutor. (2012-2017) Duties:

• Initiating and Implementing systems, procedures and other student management issues

• Organizing and Maintaining of Class Systems in proper working conditions

• Developing and implementing lesson notes and Classroom activities in consistent with student management issues

• Working with students to help them understand key concepts especially those learned in classroom

• Designing, facilitating and Teaching of computer instruction component

• Preparation of lesson notes, assigning tasks and evaluating student work and progress

• Managing of spreadsheets

ELECTORAL COMMISSION (Ho-Ghana) Registration Officer (Special Duties) (2012 March to June 2012)

Duties:

• Supervision of the technical equipment’s e.g., laptops and printers

• Distribution of materials used for the election

• Served as liaison between the E.C and the polling Center

• Reporting any anomaly to the District Electoral Officer

• Kept custody of all the Electoral equipment’s before and after the election period

• Monitoring the registration process

STATISTICAL SERVICE (Ho-Volta-Ghana) Census Field Supervisor (Sep 2010 to Dec 2010) Duties:

• Ensured adequate and uninterrupted supply of census materials to enumerators.

• Monitored daily, the state of completion of questionnaires and submit weekly reports to the District Census Officer.

• Supervised effectively the work of the enumerators by ensuring that all enumerators are at post at all times within the period of enumeration.

• Edited all completed questionnaires from my enumerators and checked for the completeness and consistency of the information provided.

• Listed all members of all households in the E.A. assigned to each enumerator working under my supervision.

• Reviewed with each enumerator systematic errors, inconsistencies and deficiencies and reported promptly to the District Census Officer any unresolved issues.

• Made sure all completed questionnaires of non-household provided are submitted to the appropriate enumerators.

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GLOBAL GHANA YOUTH NETWORK (NGO) (Accra-GHANA) Field Officer. (2009) Duties:

• Coordinating programs for various youth groups registered with the Network

• Organized seminars, workshops and talk for secondary school students

• Prepare monthly departmental report for the Office.

• Collecting field data during community youth group assessment programs.

• Evaluating the impact of improvement programs organized by the Network on the youth. EDUCATION

(OCTOBER 2012-JULY 2016) G.I.M.P.A UNIVERSITY

DIPLOMA IN INFORMATION SYSTEMS (DIP)

(JANUARY 2013-OCTOBER 2013) G.I.M.P.A

MICROSOFT CERTIFIED INFORMATION TECHNOLOGY PROFESSIONAL (MCITP)

(JULY 2011 - NOVEMBER 2011) I.P.M.C COLLEGE OF TECHNOLOGY A+ CERTIFICATION COURSE

(SEPTEMBER 2010- JUNE 2011) I.P.M.C COLLEGE OF TECHNOLOGY MICROSOFT CERTIFICATE OF ACHIEVEMENT IN COMPUTER NETWORKING APRIL 2009 – SEPTEMBER 2010 I.P.M.C COLLEGE OF TECHNOLOGY (RING ROAD), ACCRA

DIPLOMA IN NETWORKING AND HARDWARE ENGINEERING

HOBBIES

• Reading Novels

• Playing Football

• Hands on practical works

REFERENCE

HON. KOFI ATTOR

FMR.EXECUTIVE DIRECTOR (GIFEC)

+233*********)

TOGBUI ADETSU II

PARAMOUNT CHIEF OF DZOLO TRADITIONAL AREA

+233*********)

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