Store Support Lead

Stephanie Lee Waldron

**** ***** **** ****

Myersville, Maryland 21773

Cellphone #: 301-***-****

Education

June 2003: Foundation School of Montgomery County, General Studies, Diploma Significant Recognition:

1997-1998: Girls Enrichment Program; Volunteer

2001-2003: Honor Roll every year

2002-2003: Principal’s award

2003: Principal’s award, Math (1st place), Science awards and graduated Salutatorian (2nd Highest GPA)

Kohl’s

Started at Germantown, Maryland (August 2006 - 2008) - Later transferred to Hagerstown, Maryland (2008 to present)

Worked with the company from August 2006 to present day Current Position: Store Support Lead (Admin)

Previous Positions: Children’s Footwear Housewares Area Supervisor, Operations Area Supervisor, Customer Service Area Supervisor

Experience

Customer Service

Answer phones, transfer calls, make announcements

Assist customers in merchandise returns/purchases and online orders Research computer for receipts, misplaced by customer or look up items that need a tag for a return/purchase

Fix any discrepancies with orders or purchases

Help customers in the store, order items online or over the phone Fix registers when needed

Security

Sort paperwork; receipts for Loss Prevention

Intervene/track customers or associates who are trying to steal from the store If needed use the cameras and search for dishonest customers or associates to help Loss Prevention in a apprehension

Locate lost children or adults

Check associate's bags or purses when done with their shift Perform yearly inventory and audit certain areas as needed Help Loss Prevention with store audits

Help with shrink on repack of items in the store

000 Program to help maintain proper inventory of older items Transfer out damages properly for the store

Insure safety in the store such as proper use of store equipment or compactors Make sure fitting rooms stay clean so Loss Prevention can do there job in an apprehension

Help with audits during inventory (once or twice a year) Cash Office

Responsible for all keys in the store

Bank deposits

Order change for store

Count money in the safe

Open, close and count registers

Morning audits once a week

Pay ins and out of the store (customer issue or associate needs) Count change drawer and customer service drawers for any discrepancies Research receipts for mistakes; send memo to district auditor with any issues Communicate any suspicious actions

Track and write up point of sale error reports if necessary File daily cash office reports and receipts

Report errors in registers to corporate as needed

Knowledge of COSA computer system for daily deposits Destroy paperwork after certain amount of years that we are required to keep till Jewelry

Once a week audit fine jewelry

Check diamond jewelry for fakes when returned or purchased by customers Email jewelry orders for customers for size changes Training

Train new associates, promoted associates and interns Perform interviews and sign of new hire paperwork

Monitor associates computer training (making sure they do their training, and helping them if needed

Making new associates aware of protocols, procedures, and policies Advertising

Take down and place price signs

Clearance items, markdown and markups

Fix signs if there is an error

Change mannequins

Merchandising

Works on new sets for the store

Make sure products follow the floor pad and planogram Re-grid sales floor and move product around

Pull new merchandise to sales floor

Replenish the floor to make sure items are available for the customer Truck/Dock

Open trailer for truck process

Enter in jewelry totes and trailer information to cooperate Enter in compactors when full

Make sure we do not get merchandise that is listed for another store if we do then need to send an email and send back to the distribution center Deals with shipments from USPS, FedEx and UPS

Unload trucks

Make sure all stockrooms are clean and safe

Make sure that our environmental containers have not expired Merchandise Location System

Audit sections in stockrooms when necessary

Pull merchandise from stockroom

Add or remove sections for merchandise

Pull clearance merchandise from stockroom

Online Orders

Help with pulling merchandise from floor for online orders Look for items that others could not find for an order Pack orders and print labels

Administration

Use of photocopier, Microsoft Excel, Microsoft word, Kronos program, and Google Programs

Make sure there are enough associates for the day - check for call offs, or if the store gets real busy call more associates in

Assist in training and paperwork

Check payroll daily and ensure within budget

Assist in coverage for the store

Scheduling proper associates for certain sets or overnight workloads Enter and send payroll information to the district admin so they know where we are at Make files for new associates

File daily paperwork from printer

Respond to emails

Print off call backs or ISC and hand them to the proper associate in charge and then file them after

Make sure associates are clocking in and out properly and that they are not missing and punches

Order supplies for the office and the store

Enter in repairs that are needed for the store or parking lot Make sure handheld devices are accounted for and are working properly JHJ Landscaping

March 2006 to August 2006

Position: Office Manager and Landscaper

Owner: Howard Waldron, Gaithersburg, Maryland 301-***-**** Administration

Made schedules

Called customers to confirm work or estimates

Kept track of receipts and credit card use

Answered phones

Ordered supplies for the jobs

Collected checks and made deposits

Assisted in advertising

Landscaper

Picked up and delivered supplies to the jobs as needed Drove fellow coworkers to the job sites

Assisted in planting, weeding, digging holes for trees or plants Reasoning for leave - The business is seasonal.

PETCO

October 2003 to June 2006

Position: Team Leader

Supervisor: John Mangan, Gaithersburg, MD 703-***-**** Customer Service

Answered phones; scheduled grooming appointments

Assist in returns, purchases, making sure the customer is knowledgeable of the care in the pet they have purchased

Research computer for receipts misplaced or lost by the customer Cash Office

Responsible for keys to the store

Bank deposits

Orders change

Counts money in the safe and registers

Sorts receipts

Open and close registers, fix as needed

Reports any errors to the General Manager

Faxes end of day paperwork to corporate

Animals

Fed the animals in the morning and evening

Changed animals bedding twice a week

Made sure animals were healthy and if got sick took them to the vet Knowledge of animal information and proper care of animals for customers References

Dr. Teak Onley - Cell number: 346-***-****

Tiffany Abrecht - Cell number: 301-***-****

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