Medical Assistant Customer Service

Shirley J. Fisher

**** ******** **** ******, ********, MD, 20746

202-***-**** ******************@*****.***

Objective

·To obtain a position that will challenge an utilize my excellent communication, and customer service skills in a health care setting

Education

HIGH SCHOOL DIPLOMA J UNE 1980 WOODROW WILSON HIGH SCHOOL

·High School Studies

HOME HEALTH AIDE CERTIFICATION JULY 2011 HOME CARE PARTNERS

·Role of the Aide and the Agency in the patients care

·Assessing the Social and Medical needs of the patient

·Providing personal care services

·Meal preparation and nutrition

· Basic care and cleaning of patients’ homes

MEDICAL ASSISTANT/BILLING & CODING NOVEMBER 2012

·Infection Control

·EKG

· Medical Coding and Billing

· Insurance Verification

·Medicine Administration

·insurance Verification

·Medicine Administration

·ICD 9

·Training consisted of part lecture and part hands on skills training, including clinical hours where I worked during shifts at a clinical site mastering all the skills in which I needed to present in a state board exam

Skills & Abilities

TIME MANAGEMENT

·The ability to organize and prioritize task to complete in an orderly and timely fashion

·Attention to detail while multitasking, with the ability to work well under pressure efficiently meeting deadlines upholding quality standards

COMMUNICATION

·Excellent written, verbal, and nonverbal communication skills

·Ability to clearly convey information to a variety of audiences large and small via e-mail, face to face, phone or documentation

·Friendly and open-minded, committed to customer satisfaction

Experience

HOME HEALTH AIDE HOME CARE PARTNERS JULY 2013- CURRENT

HOME HEALTH AIDE HOSPITAL FOR SICK CHILDREN JUNE 2017- CURRENT

HOME HEALTH AIDE PREMIUM SELECT HOMECARE FEBRUARY 2016- JANUARY 2017

·provide basic care to clients, as well as assist them in daily activities they might have trouble with on their own in a home based setting

·bathing, ambulation, feeding, performance in activities, hygiene

·Provide individualized care, behavioral intervention and attention to clients with autism.

·Record and document patient information

·carry out treatment plans and evaluate client progress.

·Provide transportation to physicians or social services agencies

·Light housekeeping task

Certifications and Licenses

CPR/FIRST AID/ AED

OSHA/HIPPA

HOME HEALTH AIDE LICENSE

#HHA3224

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