Customer Service House Supervisor

Objective

To obtain an Accounting position allowing for parlay of demonstrated organization, communication and commitment to service skills proven by years of successful experience.

Skills Summary

Knowledge and practice of accounting

Microsoft Office

General Office Skills

Managed Product and Labor Cost

General Ledger

Reports Preparation

General Office Skills

Promote Job Safety

Bilingual- English/Spanish

Employment History

ANDERSEN WINDOWS (ROBERT HALF) – Stillwater, MN

Collections Administrator/Fully remote, 7/14/2021 to present

Strong usage of Excel especially X-Lookup

Responsible to maintain and do collection for 4 portfolios

Call and email Builders, Customers, and suppliers for payment status, provide invoices and Aging reports

Submit debit and credit

memo forms with all supported documentations

Submit all forms for tax credit and refund checks

Usage of Aging reports and QuickBooks

Usage of JP Morgan to verify payments and use snipping tool to get a screen shot of checks

Manage 9 different Andersen Windows internal systems

Maintain W9 and Tax-Exempt forms on files

Strong usage of Microsoft outlook and teams

Accounts Reconciliation between Andersen system and QuickBooks

Usage of pivot tables for summary agings

PARAIDE –Hugo, MN

Senior Customer Service/Account Receivable related, 2014 to 7/02/2021

Enter National, International, and Custom purchase orders in the system

Queue purchase orders and backorders back to the shipping department

Answer the phone to help Par

aide dealers, distributors, and customers with any questions

Check high amounts of emails daily through outlook. Usage of Microsoft Office 365

Create international electronic invoices and send to dealers along with SLIs, IMOs, Packing Slips, USMCA forms, and other documents needed

Provide dealers with return authorization numbers if they decide to return products but advise to keep products

Request to issue debit and credit memos to dealers when needed

At times check physical inventory accuracy and inform supervisor

Update request dates for backorder items on the dealer website

COMPASS GROUP - CANTEEN VENDING – St. Paul, MN

Account Receivables 2012 to 2014

Diverse experience includes AR, AP, SAP, Purchase orders

Submit payroll

Prepare and calculate subsidy and commission amounts

Managed I-Vend and Ave C computer systems

Back up for Money Room physically and submit report to corporate – office work

Submit P-cards receipts through JP Morgan

Prepare and send invoices to customers and issue debit or credit memos when needed

Receive incoming calls from clients, managers, technicians, and drivers

Managed one ticket computer system for serviced repair tracking

Prepare background check for drivers through First Advantage

COMPASS GROUP - CANTEEN VENDING – Avenel, NJ

Lead dispatch coordinator, 2008 to 2012

Receive incoming calls from clients, managers, technicians, and drivers

Dispatch 12 technicians to repair vending machines

Check about 100 emails daily and keep up to date

Managed one ticket computer system for serviced repair tracking

Prepare weekly payroll

Reviewed and filed drivers’ truck inspection sheets and books

Transfer calls to the right department when necessary

Assist counting physical money in the money

COMPASS GROUP - EUREST/FOOD SERVICE – Plymouth, MN

Front house supervisor, 1999 to 2007

Education

NORTH HENNEPIN COMMUNITY COLLEGE – Brooklyn Park, MN

A.A, General education, 2004

METRO STATE UNIVERSITY – St. Paul, MN

B.A, Accounting, December, 2016

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