Karl A. Townes

**** ******* ******

Portsmouth VA 23703

757-***-**** adqs8p@r.postjobfree.com

Objective

I am currently looking for career opportunity that will fulfill my need to contribute to society in a constructive manner that will allow me to use the skills I have attained and will provide me with both a challenge and the opportunity to advance.

Education

Graduate of I. C. Norcom High School, June 1986

Vocational courses in health and environmental science

Tidewater Community College Graduate Associate in Applied Science (Human Services) December 2018 with Honors GPA 3.2

Old Dominion University Bachelors in Applied Science (Human Services) May 2021 with Honors GPA 3.5

Internship: Garden of Hope 2018

Work Experience

2016-Present

Housekeeper1 (Lead) TCC

Chesapeake, VA

Responsibilities: Maintain the cleanliness of the campus. Provide custodial services / housekeeping services in an educational setting. Order supplies for custodial services. Perform cleaning of hard surfaces/carpets. Ensure proper safety equipment and handling is followed by employees under my supervision. Ensure that employees are thoroughly trained. Responsible for coaching and assisting manager with the hiring process.

2009-2012

Assistant Director (MacArthur Center)

Norfolk, VA

devising and maintaining office systems, including data management and filing.

screening phone calls, inquiries, and requests, and handling them when appropriate.

meeting and greeting visitors at all levels of seniority.

organizing and maintaining diaries and making appointments.

dealing with incoming email, faxes, and post, often corresponding on behalf of the manage.

carrying out background research and presenting findings.

producing documents, briefing papers, reports, and presentations.

organizing and attending meetings and ensuring the manager is well prepared for meetings.

liaising with clients, suppliers, and other staff.

carrying out specific projects and research.

responsibility for accounts and budgets.

taking on some of the manager's responsibilities and working more closely with management.

deputizing for the manager, making decisions, and delegating work to others in the manager's absence.

2007-Present

Janitorial Business Owner-

Portsmouth, VA

Duties include negotiating contracts with prospective clients, supervise work being done on jobsite, bookkeeping tracking all accounts, collecting funds for work, advertisement, and payroll disbursement

2001-2008

Logistics team manager - flow supervisor Target

Chesapeake, VA

Manage warehouse inventory and keep records of the inventory.

Monitor and manage budgets.

Select carriers for transportation and negotiate rates and contracts with carriers.

Respond to and resolve complaints and problems.

Keep up-to-date on shipping carriers, routes and rates and any changes to them.

1999-2002

Merchandiser Sam’s Club

Chesapeake, VA

Duties include overlooking employees to ensure that the sales floor is always in order and that the shelves are stocked, assisting customers with locating merchandise, assisting with any area that needs help and rack all new merchandise in receiving

1994-1999

Assistant Manager Wal-Mart

Chesapeake, VA

Conduct employee performance reviews.

Develop good customer relationships.

Participate in recruitment and dismissal processes.

Smooth out problems within the workplace.

Address employee and customer concerns.

Develop strategies for better workplace efficiency and goal achievement.

Email and phone correspondence.

Liaise between managers, customers, and employees.

Provide direction to staff.

Monitor spending patterns and budget.

Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings, and provide accountability.

Skills/Hobbies

Proficient in Microsoft 360, Volunteer teacher’s assistant at Garden Hope in Adult Literacy and GED program, Volunteer Co Facilitator Hope Recovery

Organizations

Tau Upsilon Alpha: National Organization for Human Services Honor Society

Kappa Delta Pi: International Honor Society in Education

References available upon request

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