Nicole Fox

Hudson, FL *****

adqs7w@r.postjobfree.com

908-***-****

To utilize my excellent communication and interpersonal skills along with prior behavioral health, substance abuse, and customer service experience within a challenging and growth oriented environment.

Authorized to work in the US for any employer

Work Experience

PCT (Patient Care Technician)

Brookdale Recovery Center - Scotrun, PA

June 2020 to August 2021

Overlook all patients

Assist patients in anything that is needed.

Assist patients in attending groups and therapy.

Assist clinical in patient care and documentation. BHT

Gardenstate recovery - Sparta, NJ

January 2020 to June 2020

Overlook all clients. Maintain tech house. Distribution of all medications. Drive clients to meetings etc.

Also I am a recovery specialist

Customer Service Representative

Vonage - Holmdel, NJ

January 2008 to January 2009

• Responsible for answering a high-volume of phone calls in a very fast paced call center environment

• Responded to customer inquiries regarding products and services

• Troubleshooting of basic technical problems, billing issues etc.

• Referred customer to proper department when unable to assist them any further with their issue

• Interacted with customers via phone and email correspondence

• Displayed excellent communication and interpersonal skills along with independent thinking

• Dealt with irate customers in a professional and calm manner

• Recognized sales opportunities and referred customers to Sales Department to sign up for services Customer Care Agent

AOL Time Warner - New York, NY

June 2005 to May 2007

• Responsible for answering a high-volume of phone calls in a very fast paced call center environment

• Responded to customer inquiries regarding products and services

• Troubleshooting of basic technical problems, billing issues etc.

• Referred customer to proper department when unable to assist them any further with their issue

• Interacted with customers via phone and email correspondence

• Displayed excellent communication and interpersonal skills along with independent thinking

• Dealt with irate customers in a professional and calm manner

• Recognized sales opportunities and referred customers to Sales Department to sign up for services Education

High school or equivalent

Henry Hudson High School - Highlands, NJ

2000 to 2004

Skills

• KIPU, Basic MS Word and PowerPoint, email, Internet savvy, Data entry

• training

• Word

• Microsoft Word

• Crisis Intervention

• Addiction Counseling

• Behavioral health

• Behavioral therapy

• Group therapy

Certifications and Licenses

Certified peer recovery specialist

November 2019 to Present

Completed classes and training for certified peer recovery specialist in November 2019. Once I complete 500 hours of work I will receive certification from the state. CPR Certification

July 2020 to July 2022

American heart association BLS (CPR and AED) program Assessments

Work style: Conscientiousness — Proficient

August 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Work style: Reliability — Highly Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

August 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Case management & social work — Proficient

July 2021

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Completed classes and training for certified peer recovery specialist in November 2018. Once I complete 500 hours of work I will receive certification from the state.

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