Recovery Specialist Certified Peer
Resume:
Nicole Fox
Hudson, FL *****
*************@*****.***
To utilize my excellent communication and interpersonal skills along with prior behavioral health, substance abuse, and customer service experience within a challenging and growth oriented environment.
Authorized to work in the US for any employer
Work Experience
PCT (Patient Care Technician)
Brookdale Recovery Center - Scotrun, PA
June 2020 to August 2021
Overlook all patients
Assist patients in anything that is needed.
Assist patients in attending groups and therapy.
Assist clinical in patient care and documentation. BHT
Gardenstate recovery - Sparta, NJ
January 2020 to June 2020
Overlook all clients. Maintain tech house. Distribution of all medications. Drive clients to meetings etc.
Also I am a recovery specialist
Customer Service Representative
Vonage - Holmdel, NJ
January 2008 to January 2009
• Responsible for answering a high-volume of phone calls in a very fast paced call center environment
• Responded to customer inquiries regarding products and services
• Troubleshooting of basic technical problems, billing issues etc.
• Referred customer to proper department when unable to assist them any further with their issue
• Interacted with customers via phone and email correspondence
• Displayed excellent communication and interpersonal skills along with independent thinking
• Dealt with irate customers in a professional and calm manner
• Recognized sales opportunities and referred customers to Sales Department to sign up for services Customer Care Agent
AOL Time Warner - New York, NY
June 2005 to May 2007
• Responsible for answering a high-volume of phone calls in a very fast paced call center environment
• Responded to customer inquiries regarding products and services
• Troubleshooting of basic technical problems, billing issues etc.
• Referred customer to proper department when unable to assist them any further with their issue
• Interacted with customers via phone and email correspondence
• Displayed excellent communication and interpersonal skills along with independent thinking
• Dealt with irate customers in a professional and calm manner
• Recognized sales opportunities and referred customers to Sales Department to sign up for services Education
High school or equivalent
Henry Hudson High School - Highlands, NJ
2000 to 2004
Skills
• KIPU, Basic MS Word and PowerPoint, email, Internet savvy, Data entry
• training
• Word
• Microsoft Word
• Crisis Intervention
• Addiction Counseling
• Behavioral health
• Behavioral therapy
• Group therapy
Certifications and Licenses
Certified peer recovery specialist
November 2019 to Present
Completed classes and training for certified peer recovery specialist in November 2019. Once I complete 500 hours of work I will receive certification from the state. CPR Certification
July 2020 to July 2022
American heart association BLS (CPR and AED) program Assessments
Work style: Conscientiousness — Proficient
August 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Work style: Reliability — Highly Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
August 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Case management & social work — Proficient
July 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Completed classes and training for certified peer recovery specialist in November 2018. Once I complete 500 hours of work I will receive certification from the state.
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