Head Housekeeper Sales Associate

Jovan Santana

**** **** ************ ****** # **, Bronx, NY 10453

Email : frecklez85 @gmai Lcom

Tel:(929)-{i88-0838

QUALIFICATIONS

Customer and Personal Sen'ice - Knowledge of principles and processes for providing high standards of customer and personal services. This includes customer neEds assessment, meeting profbssional standards for services rendered, and eval uation of c ustonier satisfaction.

WORK UXPERIENCE

Environmental Services - Follor.ved CDC Procedures and Protocol in sanitizing suites that were occupied by patients with Covidl9 during and after Quarantine. Used proper full body gear for protection. Sanitized roorns lully u,ith specialized disinfbcting products provided by CDC. Advocated rvhen needed to assist patients with needs lor proper recovery and safe crccupancy.

Survey Researcher - Government pro.ject survey or detailing medical, political, and overall opinions on products and other infbrrlation. Caltr corrpanies for surveys to identify needs and speciiic requirements, such as special samples and products. Conduct surveys and collect data, using rrethods such as interviews. queslionnaires, rnarket analrvsis surveys, public opinion polls, Iiterature reviews" and file reviews. Telemarketer - Deliver prepared sales talks, reading lrom scripts that describe products or services, to persuade peitential cristomers to purchase r,ragazines. Contact businesses or private individuals by telephone to solicit sales fbr goods or sen,ice. E,xplain proclucts or services and prices. and answer questions frorn custonrers. Obtain custolrer infbrmation such as name, address, and payment method. and enter orders into computers. Record names, addresses. purchases, and reactions of prospects contacted. Adjust sales scripts to better target the needs alrd interests of specific individuals. Obtain nalrres and telephone nun'lbers of potential custolners liorn sources such as telephone directories. magazine reply to cards, and Iists purchased fronr other organizations. Answer telephone calls liom potentiai customers who have been solicited through advertisements. Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts. Maintain records of contacts. accoilnts. and orders. Sales Associate/ Cashier

Greet customers and ascefiain what each custorner wants or needs. Describe merchandise and expiain use, operation, and care of merchandise lo custorners. Recommend, seleci, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases. inventory control and receive and process cash or credit paynrent. Ansrver questions regarding the store and its rrerchandise. Maintain knorvledge of current sales and prom{-}tions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Demonstrate use or operation of merchandise. Place special orders or call other stores to find desired iterns and worked tieight, Head Housekeeper - Train and supervise cleaning staff. prepare schedules. and assign duties to statf. Maintain the inventory of cleaning supplies. Inspect rooms and comlnon areas to rnake sure they are clean. meet standards of'the hotel and repon to hotel management about teams' rvork. E,nsured customers were pleased rvith services rendered. Assisted management with housekeeping schedule for all shifts arrd alternated housekeeping duties wiren needed. WORK HISTORY

A3D02l- A22022 RSC Healthcare, Queens. NY

Env ironmental Sen'ices

A1/2016 -10/2018 - ABT Associates, Fort Myers, FL

Survey R.esearcher

10/201*-****** - Quality Inn & Suites. Fort tuI1'ers, FL Head Housekeeper

08/2A12 - l2l2il15- Kids F-ootlocker, Forl Myers. FL Sales Associate

10/200*-****** - Mo Management, Fort Myers, PL

Telemarketer

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