Customer Service Representative

Ricky Minor Jr.

**** ****** **** **., ******* Heights, MD. 20743 · 202-***-****

*****.*****@*****.***

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with customers and meet company expectations. Reliable and driven, with strong time management and prioritization abilities.

Experience

02/2000-05/2003

Johnson & Clayton Sheet Metal, Roofing helper

Trim, file, grind, deburr, buff, or smooth surfaces, seams, or joints of assembled parts, using hand tools or portable power tools

Fabricate ducts for high efficiency heating, ventilating, and air conditioning (HVAC) systems to maximize efficiency of systems

Maneuver completed roofing units into position for installation

Finish parts, using hacksaws or hand, rotary, or squaring shears

Shape metal material over anvils, blocks, or other forms, using hand tools

Fabricate or alter parts at construction sites, using shears, hammers, punches, or drills

Inspect individual parts, assemblies, or installations, using measuring instruments, such as calipers, scales, or micrometers

Install assemblies, such as flashing, pipes, tubes, heating and air conditioning ducts, furnace casings, rain gutters, or downspouts in supportive frameworks

Secure metal roof panels in place by interlocking and fastening grooved panel edges

Fasten roof panel edges or machine-made moldings to structures by nailing or welding

06/2003-05/2005

United Sheet metal, Roofing helper

Trim, file, grind, deburr, buff, or smooth surfaces, seams, or joints of assembled parts, using hand tools or portable power tools

Fabricate ducts for high efficiency heating, ventilating, and air conditioning (HVAC) systems to maximize efficiency of systems

Maneuver completed roofing units into position for installation

Finish parts, using hacksaws or hand, rotary, or squaring shears

Shape metal material over anvils, blocks, or other forms, using hand tools

Fabricate or alter parts at construction sites, using shears, hammers, punches, or drills

Inspect individual parts, assemblies, or installations, using measuring instruments, such as calipers, scales, or micrometers

Install assemblies, such as flashing, pipes, tubes, heating and air conditioning ducts, furnace casings, rain gutters, or downspouts in supportive frameworks

Secure metal roof panels in place by interlocking and fastening grooved panel edges

Fasten roof panel edges or machine-made moldings to structures by nailing or welding

06/2005-05/2006

United Sheet metal, Roofing helper

Unload materials from truck and unroll roofing material

Ensure there is enough material for entire roof

Lift roofing materials onto roof using pulleys or ladder

Clear debris from roof

Ensure tar is chopped and heated

Scrape or pull off old roofing material

Properly equip all roofers with safety equipment, scaffolding, and hoists

Nail roofing paper and composition shingles into roof

Apply layer of tar on roof

Apply gravel, shingles, or asphalt over tar layer

Cover roof with roofing felt asphalt strips, or other materials

Fill in missing tiles

Locate and repair cracked tiles

Clear out gutters and drains

04/2017 – 06/2017

Sales associate, Downtown locker room

Ensure high levels of customer satisfaction through excellent sales service

Assess customers needs and provide assistance and information on product features

Welcome customers to the store and answer their queries

Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis

Go the extra mile to drive sales

Maintain in-stock and presentable condition assigned areas

Actively seek out customers in store

Remain knowledgeable on products offered and discuss available options

Process POS (point of sale) purchases

Cross sell products

Handle returns of merchandise

Team up with co-workers to ensure proper customer service

Build productive trust relationships with customers

Comply with inventory control procedures

06/2017- 09/2017

garbage collector, Evergreen waste disposal

Collected and gathered garbage from residential neighborhoods

Ensured garbage was removed, transported and disposed if in accordance to set policies and procedures

Maintained and obtained proper scheduling of garbage collection

Maintained and obtained daily records of pick-ups

10/2017- 12/2017

Delivery driver, fresh direct

Providing efficient and safe delivery of boxes to our customers

Operated a refrigerated truck and also operated a hand truck to assist when making deliveries.

Delivered orders to the appropriate destination within a scheduled time

Provided professional customer service

Maintained and obtained daily records of inventory and deliveries

Education

June 1999

high school diploma, crossland

Certifications

HVAC

OSHA

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