Staff Manager Customer Service
Resume:
John Taylor
Club Door Staff Manager - Yoshi's
Oakland, CA 94603
**************@*****.***
Proactive and Creative professional dedicated to creating memorable and exemplary experiences through Event Planning and Strategic Coordination.
Effortless in managing behind the scene details while anticipating and resolving problems.
Seamless in moving from one task to another. Impeccable multitasking skills with the ability to identify and react to changing scenarios and priorities.
Current with marketing trends and strategies to ensure a polished finished product. Willing to relocate: Anywhere
Work Experience
Club Door Staff Manager
Yoshi's - Oakland, CA
April 2015 to Present
Train and manage door staff of all club procedures to remain compliant.
Maintain customer service integrity and manage crowd control.
Monitor ticket sales for daily concerts in jazz club.
Assist with artist needs before, during & after each show. Ensure guests have a pleasant club experience.
Serve as primary contact for any other club related issues and last-minute event changes.
Review potential resumes and perform interviews for Club Door Staff. Owner
JET Black Productions LLC
2003 to Present
Jet Black is a Fashion, Film and Music Company gathering talent throughout the Bay Area and abroad. We specialize in marketing, advertising, public relations, stage management and concert production. Jazz & Event Club Manager
Yoshi's - San Francisco, CA
November 2008 to January 2015
Trained Club Door staff-maintained customer service integrity and company procedures.
Monitored ticket sales for daily concerts in jazz club. Secured jazz club during shows.
Assisted artist needs before, during and after each show.
Organized staff to Escort/drive artist back to hotel after show.
Processed voids overrides and balanced jazz club revenue at the end of shift. Operations Manager
Oakland Municipal Credit Union - Oakland, CA
September 1993 to June 2002
Supervised and trained ("MSR's") in payroll and Visa Department.
Ensured employees become expert in all phases of their jobs.
Observed department functions to identify inconsistencies or deficiencies.
Coached staff to enhance performance; schedule workflow & monitored work process.
Monitored productivity reports, employee vacations & sick days.
Processed wire transfers, bank deposits and levies. EVENT PRODUCTION HIGHLIGHTS
Education
General Office
Accounting Training Program - Oakland, CA
August 1992
Dickerson Warren Business College - Berkeley, CA
June 1987
Skills
Customer Service, Word, Team Building, Inventory, Microsoft Word, Time Management, training, Operations, Management, MS Office
Links
http://www.linkedin.com/JohnTaylor
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