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Staff Manager Customer Service

Location:
Oakland, CA
Salary:
$55,000 Annually
Posted:
April 17, 2022

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Resume:

John Taylor

Club Door Staff Manager - Yoshi's

Oakland, CA 94603

adqs51@r.postjobfree.com

510-***-****

Proactive and Creative professional dedicated to creating memorable and exemplary experiences through Event Planning and Strategic Coordination.

Effortless in managing behind the scene details while anticipating and resolving problems.

Seamless in moving from one task to another. Impeccable multitasking skills with the ability to identify and react to changing scenarios and priorities.

Current with marketing trends and strategies to ensure a polished finished product. Willing to relocate: Anywhere

Work Experience

Club Door Staff Manager

Yoshi's - Oakland, CA

April 2015 to Present

Train and manage door staff of all club procedures to remain compliant.

Maintain customer service integrity and manage crowd control.

Monitor ticket sales for daily concerts in jazz club.

Assist with artist needs before, during & after each show. Ensure guests have a pleasant club experience.

Serve as primary contact for any other club related issues and last-minute event changes.

Review potential resumes and perform interviews for Club Door Staff. Owner

JET Black Productions LLC

2003 to Present

Jet Black is a Fashion, Film and Music Company gathering talent throughout the Bay Area and abroad. We specialize in marketing, advertising, public relations, stage management and concert production. Jazz & Event Club Manager

Yoshi's - San Francisco, CA

November 2008 to January 2015

Trained Club Door staff-maintained customer service integrity and company procedures.

Monitored ticket sales for daily concerts in jazz club. Secured jazz club during shows.

Assisted artist needs before, during and after each show.

Organized staff to Escort/drive artist back to hotel after show.

Processed voids overrides and balanced jazz club revenue at the end of shift. Operations Manager

Oakland Municipal Credit Union - Oakland, CA

September 1993 to June 2002

Supervised and trained ("MSR's") in payroll and Visa Department.

Ensured employees become expert in all phases of their jobs.

Observed department functions to identify inconsistencies or deficiencies.

Coached staff to enhance performance; schedule workflow & monitored work process.

Monitored productivity reports, employee vacations & sick days.

Processed wire transfers, bank deposits and levies. EVENT PRODUCTION HIGHLIGHTS

Education

General Office

Accounting Training Program - Oakland, CA

August 1992

Dickerson Warren Business College - Berkeley, CA

June 1987

Skills

Customer Service, Word, Team Building, Inventory, Microsoft Word, Time Management, training, Operations, Management, MS Office

Links

http://www.linkedin.com/JohnTaylor



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