It Administrator Customer Service

**** ** **** **. ******** City ***** (C) 405-***-**** ******.*****@*****.***

JESSE BRISCO

Professional Summary

Experienced Support Specialist committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Support Specialist proficient in supporting hardware and software issues for casino gaming. Specializes in troubleshooting Hardware and System Applications. Very effective at technical support and reporting issues. Highly computer-savvy. Customer Service Representative focused on resolving user software inquiries across a variety of platforms seeking to bring outstanding technical knowledge to a rapidly growing startup. Exceptionally capable Computer User Support. Enthusiastically seeking to bring a vast repertoire of both hardware and software knowledge to a challenging position at a growing technical support team.

Skills

Excellent problem-solving abilities

Windows and Linux

Website and portal monitoring

System upgrades

System backups

Data backup and retrieval

Technical specifications creation

Contract negotiations

Operations management

Excellent communication skills

Excellent diagnostic skills

Refined system debugging skills

Website maintenance

Remote access technology

Network maintenance

Research and analysis

Strategic objective execution

Customer retention

Work History

Technician

Hitachi Data Center – Norman Oklahoma

03/2010 to 03/2012

Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

Developed work-flow charts and diagrams to ensure production team compliance with client deadlines. Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. Consistently met deadlines and requirements for all production work orders. System Solution Executive

Aristocrat Technologies – Las Vegas, NV

Managed 29 casino properties across Oklahoma and Louisiana Installed software, modified and repaired hardware and resolved technical issues. Provided base level IT support to non-technical personnel within the business. Evaluated and responded to incoming sales leads and requests for technical support assistance. Resolved customer issues in a clear, courteous and straightforward manner. 04/2012 to 01/2018

Established compatibility with third party software products by developing program for modification and integration. Remained up-to-date on the latest technologies and solutions applicable to company products. Maintained and updated customer service database.

Trained end-users in the OASIS 360, OneLink and HALO casino gaming systems. Technical Account Specialist/ 01/2018 to Current

IT Administrator/

Professional Services

Phi Gaming, LLC. – Las Vegas, NV

• Supported 2 customer accounts with the Lush Kiosk Software/Hardware systems.

• Trained front end users on the Lush Manager software .

• Performed product testing for both software and hardware to assist with the development cycle.

• Collaborated with casino customers and their player databases to assist with marketing analysis.

• Managed customer promotion creation and management via the Lush Manager.

• Maintained working knowledge with the BrightSign digital signage hardware and software systems and it’s features.

• Linux Server deployments and upgrades to support property needs and system requirements.

• Established/Maintained VPN connections for remote employees

• Maintained internal VOIP system

• Maintained the Phi Mock Casino Oasis CMS

• Trained internal Employees on the Oasis system

Education

High School Diploma:

Washington Public Schools - Washington Oklahoma

Associate of Science: Computer Networking Systems

ITT Technical Institute - Oklahoma City, Ok

2006

2012

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