CRYSTAL WHITAKER

adqs45@r.postjobfree.com 803-***-****

Lancaster, SC 29720

Summary-

Hardworking and motivated with 20+ years of experience Solid history of customer service an management. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company

productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team oriented environments.

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding

problem-solving and abilities paired with in

depth knowledge of policies and procedures. Personable and reliable, desiring the opportunity to show what I can do in a busy environment.

Skills-

•Project management

•Issue and conflict resolution

•Active listening

•Basic Math

•Supervision

•Planning

•Sales Techniques

•Salesforce Management

•Systems and automation applications Experience

WalI Rental Monroe, NC Manager

01 /2015 - 02/2021

•Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions

•Updated and maintained rental agreement files and documents.

•Answered telephones to assist customers and resolve issues.

•Explained policies and reviewed documentation to obtain signatures.

•Contacted customers and billing parties about overdue rentals and requested expected date of return.

•Handled resident complaints and expedited maintenance requests.

•Inspected properties regularly to identify deficiencies and schedule

.

repairs.

•Collected monthly assessments, rental

•Updated tenant and unit information to keep current in housing database.

•Coordinated general maintenance and repairs to keep facilities operational and attractive.

•Conducted apartment tours for potential tenants and answered questions about property.

•Reviewed completed applications and assessed household information against file history and program regulations.

•Maintained thorough, accurate and compliant records for internal and regulatory audits.

•Oversaw budgeting process for

Walmart Lancaster, SC Sales Associate

01 /2012 - 03/2015

•Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

•Helped customers find specific products, answered questions and offered product advice.

•Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

•Sold various products by explaining unique features and educating customers on proper application or

•Built and maintained relationships with peers and upper management to drive team success.

•Answered incoming telephone calls to provide store, products and services information.

•Met merchandise processing standards and maintained organized and accessible work area.

•Built trusting relationships with customers by making personal connections.

•Assisted teammates with sales processing tasks to meet daily sales goals.

•Adhered to company initiatives and

•Worked with fellow sales team members to achieve group targets.

•Engaged positively with each customer, providing professional and polite support for sales and service needs.

•Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.

•Answered customer questions, shared product knowledge and researched pricing and availability.

•Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.

products and services to support sales objectives.

•Kept calm and applied strong problem solving and interpersonal skills to resolve conflicts.

•Conferred with customers to understand needs, recommend products and solve after-sale issues.

•Suggested products and services to match customers' stated needs and preferences.

•Listened to customers to understand needs and refer to optimal services.

•Answered customers' questions and addressed problems and complaints in person and via phone.

provided expert sales and service to drive revenue.

•Educated customers on product features and technical details to highlight benefits.

•Improved overall customer purchasing experiences to promote steady revenue.

•Maintained current store, product and promotional knowledge to drive consistent sales.

•Resolved tension with customers complaining about products, services or store personnel, answering product questions and providing instructions for complaints.

•Gained customer base by identifying needs to deliver relevant product

•Used active listening and relationship building skills to assess customer needs, build rapport and connect with viable solutions.

•Answered requests and concerns with friendly and knowledgeable service.

•Maintained productive relationships with existing customers through exceptional follow-up after sales.

•Trained and supported new sales representatives.

•Built and removed different displays and specific products based on customer requirements and promotional needs.

•Stayed up to date on inventories,

•Created and implemented store displays, promoting sales and growth.

•Replaced and adjusted signs to reflect different products and promotional

.

prices.

•Assisted in training of new hires on organizational procedures, policies and sales techniques.

•Assisted floor sales staff in dealing with stubborn or difficult customers, resolving conflicts and implementing sales strategies to win business.

•Maintained attractive merchandise displays to maximize purchases.

Buford express Lancaster, SC

•Operated cash register, collected payments and provided accurate change.

•Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

•Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

•Helped customers find specific products, answered questions and offered product advice.

•Worked closely with front-end staff to assist customers.

•Processed sales transactions to prevent long customer wait times.

•Accepted cash and credit card payments, issued receipts and provided change.

•Verified customer age requirement for alcohol or tobacco purchases.

Sales Associates Lancaster, SC Kmart

•Operated cash register, collected payments and provided accurate change.

•Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

•Helped customers find specific products, answered questions and

•Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

•Sold various products by explaining unique features and educating customers on proper application or usage.

•Built and maintained relationships with peers and upper management to drive team success.

•Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

•Assisted teammates with sales processing tasks to meet daily sales

•Met merchandise processing standards and maintained organized and accessible work area.

•Answered incoming telephone calls to provide store, products and services information.

•Built trusting relationships with customers by making personal connections.

•Adhered to company initiatives and achieved established goals.

•Worked with fellow sales team members to achieve group targets.

•Used excellent verbal skills to engage customers in conversation and effectively determine needs and

•Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

•Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

•Reset store displays for special events and seasonal merchandise changes.

•Listened to customer needs to identify and recommend best products and

.

services.

•Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.

Lancaster, SC Fast Food Worker

•Trained employees on additional job positions to maintain coverage of roles.

•Assigned tasks to associates to fit skill levels and maximize team performance.

•Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.

•Assisted with training and onboarding of sales associates in store operations.

•Supervised staff performing daily activities.

•Conducted regular evaluations and addressed performance concerns directly with employees.

Westland Nursing And Rehabilitation Center

Rockhill, SC

CNA

•Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

•Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

•Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

•Exhibited compassionate care and communication regarding issues surrounding death and dying.

rooms, shared-living areas and nursing stations.

•Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

•Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

•Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

•Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

•Fostered relationships with patients,

achieve individual care plan targets.

•Used mobility devices to transport patients.

•Documented activities and recorded information in EMR system.

•Administered medications to patients and performed follow-ups regarding prescriptions and supplements.

•Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.

•Collected and documented vital signs to track current patient conditions.

•Recognized and reported abnormalities or changes in patients' health status to

assessment.

•Took patients' blood pressure, temperature and pulse and documented height and weight.

•Engaged with patient family and friends to provide courteous visit

.

experience.

•Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.

•Answered signal lights, bells and requests-for-service to assist patient services fulfillment.

•Delivered high level of care to every patient.

with reassurance and encouragement.

•Followed safe lifting techniques and individual resident lifting instructions.

•Assessed vitals and noted medical information to report changes to nursing staff and physicians.

•Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.

•Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.

•Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.

•Followed rehabilitation and treatment

recovery, minimize pain and optimize patient outcomes.

•Provided support with bathing, toileting, grooming and washing.

•Assisted patients gently and respectfully with daily living activities and documented care per unit protocols.

•Assisted over [Number] residents with daily needs, personal hygiene, dressing and facility transfers.

•Maintained composure and efficiency during rapid response situation and emergency codes.

•Provided compassionate care and clear communication in dealing with issues of death and dying.

•Watched over patients to identify potential symptoms of medical conditions.

•Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.

•Cultivated relationships with residents to support happiness and emotional well-being.

•Played games with patients to boost mood, improve memory and provide light entertainment.

Education and Training

Buford High School Lancaster, SC

05/1998

York Technical College Rock Hill, SC

CNA in Nursing Assistance

expectations. Offering knack for building

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