Property Manager Customer Service
Resume:
DIANE HALL
D
Olympia, WA
**********@*****.***
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. WORK EXPERIENCE
Property Manager
09/2020 to Present
Arbol Grande Apartments
Olympia, WA
Managed tenant files, financial accounts and maintenance histories. Oversaw rent and security deposit collection.
Satisfied both tenants and owners, effectively managing relationships and handling routine needs.
Monitored leasing terms and conditions, making periodic adjustments to standard leases.
Area Supervisor
01/2018 to 03/2020
Township Building Services
Seattle, WA
Responsible for recruiting, training and performance of staff for twelve sites. Delivered efficient, high-quality cleaning services with skilled employee management. Verified work quality and team performance with routine and surprise inspections. Satisfied customers with timely service and by quickly resolving service issues. Determined work required for each job, estimating time and labor required to meet targets.
Housing Counselor/ Foreclosure Prevention
10/2009 to 04/2014
South Sound Outreach
Tacoma, WA
Increased community outreach, collaborated with community members to educate the public regarding foreclosure prevention and resources.. Created materials and presentation for weekly foreclosure workshops. Met with clients one-on-one to determine a strategy to overcome financial issues and create an action plan to meet the clients goals. Represented and advocated for homeowners during mediation using knowledge of loss mitigation guidelines and regulations to negotiate an agreeable outcome for all parties involved.
Maintained compliance by preparing accurate statements for governing agencies. Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows.
SKILLS
Financial Oversight - 8 years
Compliance Monitoring - 5 years
Idea Development - 3 years
Administrative - 7 years
EDUCATION
Attended South Puget Sound Community College
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