Brandy Smith

Customer Service Professional

Jacksonville, FL 32210

adqs3b@r.postjobfree.com

+1-305-***-****

Hard working Mother

Customer service professional with more than 10 years of experience, working in call centers to working front desk agent.

Consistent positive interactions with customers and knowledge of time management have resulted in a Raise

Proven ability to provide excellent customer service in busy environments. Ability to adapt to customers' needs and match them with the right solutions. Willing to relocate to: Jacksonville, FL - -

Authorized to work in the US for any employer

Work Experience

Shipping and Receiving Clerk

CJ Logistics America - Jacksonville, FL

January 2022 to April 2022

Worked in receiving as a clerk scheduled trucks on the dock for loading and unloading passing out inbound to forklift workers

• Sign driver in and out of the facility; verifying all paperwork

• Assign dock doors to the inbound and outbound loads

• Maintain door accuracy and yard report for trailer inventory

• Process Bills of Lading and associated shipping and receiving documents.

• Reconcile in bounds with packing slips and coordinate drop lot activity

• Coordinate moves on the yard for the spotter/yard jockey

• Provide a strong level of customer service to internal and external customers

• Maintain Inbound and Outbound Schedules

• Work closely with shift management and leads to accomplish shift goals.

• Report errors and/ or issues to appropriate member of leadership to ensure accuracy Picker/Packer

Coach warehouse - Florida

December 2021 to February 2022

• Fill orders,

• pack package

• Lift, carry and pull packages on a continuous basis according to safety guidelines

• Consistently pick orders in proper sequence for time efficiency

• Determine the appropriate conveyor system through scanning package labels

• Able to work safely, effectively and comfortably from high shelves and small areas Cashier/Customer Service

Pilot Flying J - Jacksonville, FL

September 2021 to December 2021

• Cashier

• Completed transactions using a manual cash register

• Calculated change using a calculator and by hand

• Maintained cleanliness of store throughout the entirety of shift

• Completed closing duties, including counting the contents of the cash register

• Interacted and assisted customers with various needs Front Desk Clerk

Residence Inn by Marriott - Jacksonville, FL

January 2021 to July 2021

• Front desk agent

• greeting guest and

• making new reservations

• Taking payments,

• emailing credit card authorization forms scheduled meeting room for meeting room.

• Stocking market, cleaning and sanitized front area

• Also used Fossie

Front Desk Agent

Courtyard by Marriott - Trussville, AL

December 2020 to February 2021

Front desk agent

• greeting guest and

• making new reservations,

• taking payments,

• emailing credit card authorization forms

• schedule meeting room for meeting room.

• Stocking market, cleaning

• Also using Fossie

Front Desk Agent

Fairfield Inn & Suites - Birmingham, AL

December 2019 to August 2020

• Using fossie

• knowing night audit

• check in and out guest

• post payment

• send authorization forms

• fax

• type 45 wpm

• Master in computer skills Windows Microsoft excel PowerPoint Online Customer Service Representative

Wells Fargo - Homewood, AL

April 2017 to November 2019

• Assist customers with entering their online accounts,

• Accessing mobile accounts

• canceling payments,

• making claims.

• Providing balances,

• making payments on credit cards, mortgages, lines of credit

• demonstrated excellence in achieving company goals and successfully assisting customers.

• Strong problem solver with the multitasking ability to handle several customer needs with ease. Customer Service

Regions Bank - Hoover, AL

May 2014 to March 2016

• Provided assistance to clients

• Answered phone and assisted customers with changes

• Scheduled reservations for customers

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

• Confirmed payments, refunds, etc.

• Resolved payment and order disputes

• Provided excellent technical support

Education

Some college in Nursing

Virginia College-Birmingham - Birmingham, AL

February 2010 to June 2012

High school or equivalent

West End High School - Birmingham, AL

January 2001 to June 2001

Skills

• CSR (10+ years)

• Call Center (6 years)

• Customer Care (10+ years)

• Customer Service (10+ years)

• Customer Support

• Microsoft Office (10+ years)

• Microsoft Powerpoint (7 years)

• Cash Handling (9 years)

• Excel (8 years)

• Multi-line Phone Systems (5 years)

• Computer Skills (10+ years)

• Time Management (10+ years)

• Front Desk (5 years)

• Guest Services (5 years)

• Microsoft Outlook (10+ years)

• Microsoft Word (10+ years)

• Phone Etiquette

• Night Audit

• Front Desk (1 year)

• Hotel experience (8 years)

• Administrative Experience

• Typing (10+ years)

• Clerical Experience (10+ years)

• Office Administration (4 years)

• Merchandising (4 years)

• Upselling (10+ years)

• Data Entry (8 years)

• POS (10+ years)

• Office Management (5 years)

• Collections (4 years)

• Collections (2 years)

• Proofreading (10+ years)

• English (10+ years)

• Computer literacy (10+ years)

• Search engines (10+ years)

• Negotiation (6 years)

• Social media management (10+ years)

• Cash application (10+ years)

• Leadership (8 years)

• Project management (1 year)

• Shipping & receiving (3 years)

• Quality assurance (7 years)

• Filing (10+ years)

• Microsoft Access (10+ years)

• Inventory control (5 years)

• 4G/LTE (10+ years)

• VPN (Less than 1 year)

• Sales (10+ years)

• Cashiering (10+ years)

• Assembly (6 years)

• Warehouse experience (5 years)

• Data warehouse (1 year)

• Picking & packing (Less than 1 year)

• Desktop administration (2 years)

• Administrative experience (5 years)

• Warehouse management system (1 year)

• AS400 (8 years)

• Telemarketing (5 years)

• Operating Systems (10+ years)

• Windows (10+ years)

• WAN

• DNS

• Computer Networking

• DHCP

• Network Support

Assessments

Attention to Detail — Familiar

December 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Written Communication — Familiar

December 2020

Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar

Proofreading — Completed

December 2020

Finding and correcting errors in written texts

Full results: Completed

Cashier Skills — Completed

November 2020

Counting cash, processing transactions, following written procedures, and attending to details Full results: Completed

Data Entry: Accuracy — Proficient

August 2020

Entering data quickly and accurately

Full results: Proficient

Work Style: Reliability — Completed

November 2020

Tendency to be dependable and come to work

Full results: Completed

Customer Service — Completed

October 2020

Identifying and resolving common customer issues

Full results: Completed

Work Style: Conscientiousness — Proficient

November 2020

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Proficient

Social Media — Completed

December 2020

Knowledge of popular social media platforms, features, and functions Full results: Completed

Medical Receptionist Skills — Highly Proficient

January 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Front Desk Agent (Hotel) — Proficient

October 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Call Center Customer Service — Familiar

December 2020

Applying customer service skills in a call center setting Full results: Familiar

Customer Focus & Orientation — Highly Proficient

October 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Scheduling — Familiar

August 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar

Front Desk Manager (Hotel) — Proficient

November 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Proficient

Night Auditor (Hotel) — Proficient

December 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Filing & Organization — Familiar

January 2020

Arranging and managing information or materials using a set of rules. Full results: Familiar

Working with MS Word Documents — Familiar

December 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Familiar

Verbal Communication — Familiar

October 2020

Speaking clearly, correctly, and concisely

Full results: Familiar

Sales Skills — Familiar

December 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Familiar

Work style: Conscientiousness — Highly Proficient

December 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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