Front Desk Customer Service
Resume:
Brandy Smith
Customer Service Professional
Jacksonville, FL 32210
***********@*****.***
Hard working Mother
Customer service professional with more than 10 years of experience, working in call centers to working front desk agent.
Consistent positive interactions with customers and knowledge of time management have resulted in a Raise
Proven ability to provide excellent customer service in busy environments. Ability to adapt to customers' needs and match them with the right solutions. Willing to relocate to: Jacksonville, FL - -
Authorized to work in the US for any employer
Work Experience
Shipping and Receiving Clerk
CJ Logistics America - Jacksonville, FL
January 2022 to April 2022
Worked in receiving as a clerk scheduled trucks on the dock for loading and unloading passing out inbound to forklift workers
• Sign driver in and out of the facility; verifying all paperwork
• Assign dock doors to the inbound and outbound loads
• Maintain door accuracy and yard report for trailer inventory
• Process Bills of Lading and associated shipping and receiving documents.
• Reconcile in bounds with packing slips and coordinate drop lot activity
• Coordinate moves on the yard for the spotter/yard jockey
• Provide a strong level of customer service to internal and external customers
• Maintain Inbound and Outbound Schedules
• Work closely with shift management and leads to accomplish shift goals.
• Report errors and/ or issues to appropriate member of leadership to ensure accuracy Picker/Packer
Coach warehouse - Florida
December 2021 to February 2022
• Fill orders,
• pack package
• Lift, carry and pull packages on a continuous basis according to safety guidelines
• Consistently pick orders in proper sequence for time efficiency
• Determine the appropriate conveyor system through scanning package labels
• Able to work safely, effectively and comfortably from high shelves and small areas Cashier/Customer Service
Pilot Flying J - Jacksonville, FL
September 2021 to December 2021
• Cashier
• Completed transactions using a manual cash register
• Calculated change using a calculator and by hand
• Maintained cleanliness of store throughout the entirety of shift
• Completed closing duties, including counting the contents of the cash register
• Interacted and assisted customers with various needs Front Desk Clerk
Residence Inn by Marriott - Jacksonville, FL
January 2021 to July 2021
• Front desk agent
• greeting guest and
• making new reservations
• Taking payments,
• emailing credit card authorization forms scheduled meeting room for meeting room.
• Stocking market, cleaning and sanitized front area
• Also used Fossie
Front Desk Agent
Courtyard by Marriott - Trussville, AL
December 2020 to February 2021
Front desk agent
• greeting guest and
• making new reservations,
• taking payments,
• emailing credit card authorization forms
• schedule meeting room for meeting room.
• Stocking market, cleaning
• Also using Fossie
Front Desk Agent
Fairfield Inn & Suites - Birmingham, AL
December 2019 to August 2020
• Using fossie
• knowing night audit
• check in and out guest
• post payment
• send authorization forms
• fax
• type 45 wpm
• Master in computer skills Windows Microsoft excel PowerPoint Online Customer Service Representative
Wells Fargo - Homewood, AL
April 2017 to November 2019
• Assist customers with entering their online accounts,
• Accessing mobile accounts
• canceling payments,
• making claims.
• Providing balances,
• making payments on credit cards, mortgages, lines of credit
• demonstrated excellence in achieving company goals and successfully assisting customers.
• Strong problem solver with the multitasking ability to handle several customer needs with ease. Customer Service
Regions Bank - Hoover, AL
May 2014 to March 2016
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
Education
Some college in Nursing
Virginia College-Birmingham - Birmingham, AL
February 2010 to June 2012
High school or equivalent
West End High School - Birmingham, AL
January 2001 to June 2001
Skills
• CSR (10+ years)
• Call Center (6 years)
• Customer Care (10+ years)
• Customer Service (10+ years)
• Customer Support
• Microsoft Office (10+ years)
• Microsoft Powerpoint (7 years)
• Cash Handling (9 years)
• Excel (8 years)
• Multi-line Phone Systems (5 years)
• Computer Skills (10+ years)
• Time Management (10+ years)
• Front Desk (5 years)
• Guest Services (5 years)
• Microsoft Outlook (10+ years)
• Microsoft Word (10+ years)
• Phone Etiquette
• Night Audit
• Front Desk (1 year)
• Hotel experience (8 years)
• Administrative Experience
• Typing (10+ years)
• Clerical Experience (10+ years)
• Office Administration (4 years)
• Merchandising (4 years)
• Upselling (10+ years)
• Data Entry (8 years)
• POS (10+ years)
• Office Management (5 years)
• Collections (4 years)
• Collections (2 years)
• Proofreading (10+ years)
• English (10+ years)
• Computer literacy (10+ years)
• Search engines (10+ years)
• Negotiation (6 years)
• Social media management (10+ years)
• Cash application (10+ years)
• Leadership (8 years)
• Project management (1 year)
• Shipping & receiving (3 years)
• Quality assurance (7 years)
• Filing (10+ years)
• Microsoft Access (10+ years)
• Inventory control (5 years)
• 4G/LTE (10+ years)
• VPN (Less than 1 year)
• Sales (10+ years)
• Cashiering (10+ years)
• Assembly (6 years)
• Warehouse experience (5 years)
• Data warehouse (1 year)
• Picking & packing (Less than 1 year)
• Desktop administration (2 years)
• Administrative experience (5 years)
• Warehouse management system (1 year)
• AS400 (8 years)
• Telemarketing (5 years)
• Operating Systems (10+ years)
• Windows (10+ years)
• WAN
• DNS
• Computer Networking
• DHCP
• Network Support
Assessments
Attention to Detail — Familiar
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Written Communication — Familiar
December 2020
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Proofreading — Completed
December 2020
Finding and correcting errors in written texts
Full results: Completed
Cashier Skills — Completed
November 2020
Counting cash, processing transactions, following written procedures, and attending to details Full results: Completed
Data Entry: Accuracy — Proficient
August 2020
Entering data quickly and accurately
Full results: Proficient
Work Style: Reliability — Completed
November 2020
Tendency to be dependable and come to work
Full results: Completed
Customer Service — Completed
October 2020
Identifying and resolving common customer issues
Full results: Completed
Work Style: Conscientiousness — Proficient
November 2020
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Proficient
Social Media — Completed
December 2020
Knowledge of popular social media platforms, features, and functions Full results: Completed
Medical Receptionist Skills — Highly Proficient
January 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Front Desk Agent (Hotel) — Proficient
October 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Call Center Customer Service — Familiar
December 2020
Applying customer service skills in a call center setting Full results: Familiar
Customer Focus & Orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Scheduling — Familiar
August 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Front Desk Manager (Hotel) — Proficient
November 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Proficient
Night Auditor (Hotel) — Proficient
December 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Filing & Organization — Familiar
January 2020
Arranging and managing information or materials using a set of rules. Full results: Familiar
Working with MS Word Documents — Familiar
December 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Familiar
Verbal Communication — Familiar
October 2020
Speaking clearly, correctly, and concisely
Full results: Familiar
Sales Skills — Familiar
December 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Familiar
Work style: Conscientiousness — Highly Proficient
December 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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