Customer Service Representative
Resume:
Denisha White
Aubrey, TX *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Travel Advisor
JPMorgan Chase - Plano, TX
September 2021 to Present
• Provide quality and accurate information.
• Assure data is entered correct.
• Answer any inquiries about future travel.
• Keeping customers up to date on travel guideline.
• Sells and coordinates transportation, accommodations, insurance, tours and activities.
• Advises clients regarding destinations, cultures, customs, weather and activities.
• Handles travel issues, conflicts, complaints, cancelation and refunds.
• Maintains accurate records of bookings, payments, transactions, and phone calls
• Strong problem-solving skills, detail oriented, highly organized, and multitasking
• Strong ability to manage time and prioritize tasks.
• Up selling services
Customer Service Representative/Bank Teller
Planters Bank and Trust - Indianola, MS
March 2014 to October 2020
• Provide account services to clients, including a full range of the Bank's retail services
• Provide and maintain a high standard of customer service
• Front-end responsibilities in the continual promotion of Planters Bank and trust products and services
• Supports full servicing of checking, money market, business, trust
• Perform quality and assurance for data entry by all Personal Bankers
• Answers inquiry calls on business, trust, IRA, and CD accounts as well as assisted advisors Food Service Cafeteria Manger
Indianola Public School District - Indianola, MS
August 2011 to March 2014
• Managed employees and food production
• Took inventory, ordered food and supplies and checked the quality and quantity of orders received.
• Ensure that cafeteria operations follow all sanitation and health regulations and that meals meet nutritional standards.
• Perform other duties assigned
• Chaired the school's health and wellness policy makers
• Developed groups and training's
• Lead opportunities to volunteer in the community Manger
Subway Restaurant - Indianola, MS
October 2005 to October 2012
• Managed employees and food production
• Took inventory, ordered food and supplies and checked the quality and quantity of orders received.
• Ensure that restaurant operations followed all sanitation and health regulations and that meals met quality standards.
• Perform other duties assigned
Education
High school Diploma
Gentry High School - Indianola, MS
1998 to 2002
Skills
• Exemplary attendance and punctuality
• Focuses and guides self and team members in accomplishing work objectives
• Positively interacts with others in a way that gives them confidence
• Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the messages, and permitting response and feedback from the listener
• Possesses, acquires, and maintains the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations
• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
• Technology: Able to proficiently utilize all applications, systems, and financial planning tools including Microsoft Office, Seibel, and other customer relationship management tools
• Driven: Ability to identify opportunities for personal and professional growth for self and team. Encourages continuous learning. Takes ownership and responsibility for work
• Budgeting
• Business Development
• Flexibility
• Team Work
• Reliability
• Problem-solving
• Customer service
• Conflict management
Languages
• English - Expert
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