Customer Service Office Manager
Resume:
Hillary Sawyer
Gainesville, FL 32609
****************@*****.***
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Assets
Punctual
Professional
Outgoing & friendly
Team player
Detail-oriented
Organized
Ability to meet deadlines
Ability to meet physical demands
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Skills
Customer service (25 years)
Sales & lead generation
Accurate data entry/record-keeping
Type 50+ correct words per minute
Written & verbal communication
Telephone skills
Social networking
Contract writing
Active listening
Time management
Problem solving & math
Online research
Accounting
Project management
Microsoft Office Suite
Quickbooks
Various other software
Conversational Spanish
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Education
Santa Fe Community College
Associate of Arts - Anthropology
University of Florida
Anthropology Major, History Minor
American Intercontinental University
Current- Bachelor's Business Administration
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References
Richard Wagner 352-***-****
Joyner Construction, Inc.
Eric Knight352-***-****
Knight Construction Concepts, LLC
Kathy Heit352-***-****
George's Auto Upholstery
Objective
Gratifying, full time employment with a reputable, innovative
company. The work is challenging, meaningful, and provides
practical application of my coursework in business.
Relevant Experience
Knight Construction Concepts, LLC - Gainesville, FL
Office Manager, December 2016 - Present
Manage all administrative, clerical and accounting duties,
produce estimates, take-offs, and contract documents, process
weekly and daily payroll, process accounts receivable and
payable daily, process mail, connect to industry network and
generate leads, receive and respond to all calls and
correspondence in a professional and timely manner, schedule
appointments, provide exceptional customer service and forge
solid relationships with vendors and clients alike, make finish
selections and provide design input, provide labor.
Joyner Construction, Inc. - Gainesville, FL
Office Manager, April 2011 - January 2015
Managed all administrative and clerical duties, produced
estimates, take-offs, and contract documents, processed
accounts receivable and payable, processed mail, connected to
industry network and generated leads, courteously and warmly
received all visitors, answered multi-line phone, scheduled
appointments, managed company email and website.
Jewel's - Gainesville, FL Jun 2008 - Aug 2008
Bartender, June 2008 - January 2009
Prepared and served beverages to patrons, consistently created
exceptional customer experience by providing accurate,
efficient, and courteous service, consistently increased sales by
being highly knowledgeable of all products and special
promotions, generated new clientele, processed cash and credit
card sales using POS software, made nightly and weekly
inventory, efficiently and thoroughly performed opening,
closing and side duties as needed.
Hooter's - Fredericksburg, VA
Bartender/Server, March 2007 - July 2007
Greeted all guests warmly, expediently served beverages,
maximized sales by being highly knowledgeable of the menu
and daily specials as well as upselling merchandise, provided
accurate tickets for kitchen and bar, expedited outgoing
in-house and to-go orders, keenly anticipated needs of all
patrons, backed up runners and bussers as needed, quickly
resolved any customer concerns, mixed and served drinks and
maintained a clean, stocked bar, efficiently and thoroughly
performed opening, closing and side duties, received the store's
highest score ever on a "secret shopper" evaluation of my
service.
Second Image - Tampa, FL Apr 2002-Jan 2003
Cashier/Customer Service, April 2002 - January 2003
Provided outstanding service to all customers, completed POS
transactions, kept a balanced drawer, maintained cleanliness
and presentation of all store departments, dressing rooms,
restrooms, and parking area, created displays for featured
items.
Mother Earth Market - Gainesville, FL
Cashier/Customer Service, January 1999 - December 2000
Packaged purchases, processed cash and credit card sales, carry
out service, made weekly inventory, maintained neat fully
stocked shelves, accurately priced products, created and
assembled displays, consistently increased sales and created
ideal shopping experience by being knowledgeable of all
products and featured promotions, provided exceptional
customer service.
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