Customer Service Representative

ANTOIYA WILLIAMS **** PRIMROSE RD #**, COLUMBUS, GA 31907 706-***-**** **********@*****.***

Job Objective

Seeking a position in (Utilization Management, Data Entry, Administrative Assistant, Claims processing, and Medical Coding) that will benefit from my experience and contribute to my professional growth. Both part time and full time positions are of interest.

Experience

Aerotek June, 2016-October, 2016 UMR Responsibilities/Duties: To assist members, physician offices and hospitals with predetermination and prior approval intake of various procedures to include MRI's, CT SCANS, and etc.

Blue Cross Blue Shield of Georgia- Columbus, Georgia April, 2003–May, 2013 Claims Representative III & Customer Service Representative II/ Telecommuter Responsibilities : Processed health insurance claims for employer groups and individual clients. Assisted in customer service inquiries on the compliance team and worked closely with Supervisors in other administrative duties. I also trained new employees and lead the team in the absence of the appointed supervisor. I also, processed Image Reports and Word Documents.

WestatHome/Online Customer Service/ Telecommuting August, 2006–October, 2008 Customer Service Representative for Virgin Mobile Responsibilities: I assisted customers with trouble shooting, bill payments, and feature additions and reductions on their cell phone accounts.

Accomplishments

BLUE CROSS BLUE SHIELD OF GA: Customer Service and in Medical coding certificate. I, also, passed all training course for LEAD promotion and Training Facilitator position.

Education

Capella University-Online August, 2010-May, 2012 Completed 2 years of BSN degree in Business Administration

WEST GEORGIA UNIVERSITY CARROLTON, GEORGIA August, 1995-January, 1997 Completed 2 years towards BSN degree in Nursing until I chose a different major.

Carver High School-Columbus, Ga Class of 1995, graduated with a Business/General Academics diploma

Special Skills

Customer Service

Medical Billing

Claims Processing

Data entry

Great communication, organizational skills, and interpersonal skills

Proficient in Microsoft Office

CPR

Ability to work in a team as well as alone

Very dependable, reliable

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