DiYana McGee

Baton Rouge, LA *****

adqry6@r.postjobfree.com

+1-225-***-****

• Hardworking and reliable worker with strong background in operating

• cash registers, stocking merchandise and keeping areas clean and neat.

• Highly organized, proactive and punctual with team-oriented mentality.

• Dedicated Customer Service associate with more than 5 years in retail and customer service. Authorized to work in the US for any employer

Work Experience

Assistant Manager

Firehouse Subs - Baton Rouge, LA

October 2021 to February 2022

• Opened and closed store

• Counted cash drawers and coordinated change orders for employees

• Answered questions from customer over the phone, email, and in person

• Took catering and platter orders from customer over phone, email and in person

• Insured all catering and platter orders we correct before getting delivered

• Met 80 % of sales targets

• Ensured individual financial reports aligned with store operations

• Coordinated schedules and assigned team members' and employees' shifts

• Managed store inventory

• Trained new employees and team members on company processes and procedures

• shift and floor leader

• Served as Assistant Manager for month

Crew Trainer

McDonalds - Baton Rouge, LA

March 2020 to September 2021

Trained workers in every position, including food preparation, money handling and cleaning roles

Worked alongside junior employees to improve performance, food safety and customer service

Instructed new team members on correct procedures for all areas of operations Greeted incoming customers kindly and provided friendly service Educated customers on product and service offerings Recommended merchandise to customers based on needs and preferences Worked as team member to provide highest level of service to customers Built customer confidence by actively listening to concerns and giving appropriate feedback Answered customers' questions and addressed problems and complaints in person and via phone Processed all sales transactions accurately and in a timely fashion Front End Cashier

Rouses Supermarket - Baton Rouge, LA

February 2019 to September 2020

Input accurate data to keep inventory accounts current and prevent system discrepancies Drove sales and add-on purchases by promoting specific item options to customers

Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs Trained new team members in cash register operation, stock procedures and customer service

Greeted incoming customers and provided personable and knowledgeable service Presented friendly and positive attitude while communicating clearly with customers and colleagues Liaised with team members throughout store to promote upkeep efforts

Maintained flexibility to work varied schedule, including nights and weekends Education

High school or equivalent

Skills

• CASH HANDLING (5 years)

• CREDIT (5 years)

• DETAIL-ORIENTED (5 years)

• ENERGETIC (5 years)

• EXCELLENT MULTI-TASKER (10+ years)

• MULTI-TASKER (10+ years)

• PROBLEM RESOLUTION (5 years)

• SELF MOTIVATED (5 years)

• STRONG COMMUNICATION SKILLS (5 years)

• TEAM PLAYER (5 years)

• TRAINING (5 years)

• CASH (5 years)

• CASH REGISTER (5 years)

• Front Desk (5 years)

• Food Safety (5 years)

• Food Handling (5 years)

• Commercial Cleaning (5 years)

• Food Preparation (5 years)

• Buffing

• Laundry

• Cooking

• Custodial Experience

• Kitchen Experience

• Microsoft Word

• Landscape Maintenance

• Mechanical Knowledge

Certifications and Licenses

Driver's License

April 2016 to April 2024

Twic

June 2016 to April 2022

Rig Pass

Present

OSHA 10

April 2016 to April 2018

Can be renewed

CPR/First Aid

Present

Huet

Present

Liquor License

April 2016 to April 2022

Additional Information

Skills Credit and cash transactions Detail-oriented ID verification Organized

Cash register operation Customer or student assistance Flexible schedule Customer assistance

High-end fashion knowledge Problem resolution

Dedicated team player Equipment safety

Cheerful and energetic Specialty deep cleaning

Team leadership Routine cleaning plans

Cash handling accuracy Buffing and waxing

Reliable and dependable Hazardous chemicals

Excellent multi-tasker management

Flexible Team training

Strong communication skills Strong work ethic

Solid independent worker

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