Customer Service Representative
Resume:
Concetta DeSimone
Riverside, CA 92507
**************@*****.***
Objective: Seeking a challenging position that allows me to use my diverse skills, both in administration and customer service. Over 10 years of experience successfully providing administrative and secretarial support to operational departments. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver.
Experience:
Administrative Assistant
Peek A Boo 3d 4d mobile ultrasound, Victorville, CA 01/2018 –12/2020
Primary business assistant to owner of Peek A Boo 3d 4d mobile ultrasound. Administrative duties are to create and organize office events, coordinate all details of meetings, exhibitions, conferences, prioritize and schedule appointments. Website design, marketing and promotions via online social media, news print, radio advertisement and digital video product launches for events dedicated to owner, employees and clients. Organize and maintain filing systems which helps to increase office efficiency and productivity and assist with sales and purchasing of products and services.
Customer Service Representative
Wells Fargo, San Bernardino, CA 02/2019 – 07/2019
Handles customer inquiries and processes customer transactions while navigating multiple system screens and accurately documenting the account Account File Maintenance, Contract Copies, Statement Copies, Automatic Loan Payment Information, Payoff Requests, Web Site navigation, instruction Offers or recommends products based on customer needs. Sends e-mail requests to appropriate departments to complete customer transactions and documents customer information in computer system.
Customer Service Associate
Walmart, Riverside, CA 09/2017 – 1/2019
Assisting management team with organization and being a dedicated customer service representative motivated to maintain exceptional customer satisfaction and collaborate with all team members. Maintaining the store policies, with purchases, exchanges, and returns. Creates and update needed reports. Multi-tasking with various duties being assigned.
Deli Clerk
Vons Grocery, Riverside, CA 04/2014 - 09/2014
Assisted in arrangement, preparation, served and replenished bakery and deli food products to customers while maintaining high standards of safety and sanitation. Provided superior customer service and assisted where needed.
Job Developer Assistant
EMS, Inc., Riverside, CA 06/2013 - 04/2014
Primary administrative and customer service support for development efforts such as refining, prepared and processed all acknowledgement letters for in-kind donations and staff. Managed database system; knowledgeable with fundraising activities, programs and events.
Administrative Assistant
Loveland Jubilee Pantry, Rialto, CA 10/2012 - 01/2014
Provided both administrative and customer service support to Loveland Pantry so that all operations within are run efficiently through multi-tasking duties; includes daily scheduling appointments, planning and taking minutes. Created and maintained database records.
Education: Riverside Community College, June 2012, Business Studies, Riverside, CA
Computer Skills: 45 wpm, Proficient in Mac and PC operations; including but not limited to Microsoft Office; Microsoft Word, Excel, Publisher, Outlook, Access, PowerPoint.
References Available Upon Request
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