Entry Operator Customer Service

Daron D. Hillocks

*** ***** ****** ******, ****** TX 77338 346-***-**** - *************@*****.***

Career Overview

Excellent experience in Logistics Coordinating working in the spare parts department and inventory. Detail oriented, good attitude working with team members, vendors and clients.

Core Strengths

Strong organizational skills

Active listening skills

Sharp problem solver and Adaptive team player

Inventory control familiarity

Customer service expert and Telecommunication skills

Accomplishments

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures client records.

Customer Interface

Greeted customers upon entrance

Assisted customers over the phone regarding products, promotions and orders.

Work Experience

Shipping & Receiving/ Warehouse Operations

Rosen USA Houston, TX February 2017 to Present

Support Supply Chain lead coordinators with the preparation of ILI NDT equipment for field services as well as packing of equipment for shipping to domestic and international destinations. Adheres to all domestic and International shipping regulations. Proper tariff classifications, labeling and marking of dangerous goods and material.

Provides customer service to Field operations team as well as other departments

Directly responsible for packaging and fulfillment of services

Operates industrial forklift truck to deliver equipment including loading and off loading

Work with Supply Chain leads to maintain 5s standards in assign work areas

Work Experience

Associate II, Warehouse Operations

Cardinal Health Houston, TX May 2014 to February 2017

Warehouse Operations is responsible for performing, controlling a combination of manual or automated tasks necessary for, storage, and shipment of medical products. This may include functions in, picking, packing, shipping, staging, storage, delivery, etc. Also, responsible for the efficient flow of products from the point of product receipt from vendors to the shipment of

Products (via prescribed service parameters) to a variety of internal and external customers

Demonstrate advance knowledge and proficiency in assigned areas of responsibility

Demonstrate advance material handling/packaging

Demonstrate efficient oral communication skills

Installation Technician/Customer Service

Intec Communications Houston, Texas April 2011 to May 2014

Worked under strict deadlines and responded to service requests for daily installations to resolved product issues and shared benefits of new technology.

Resolved product/policy issues and shared benefits of new technology.

Guaranteed positive customer experiences and resolved all customer complaints.

Regularly sought opportunities to up sell and add on additional merchandise.

Organized the store by returning all merchandise to its proper place.

Educational Background

Strayer University Atlanta, Georgia

Management Information Systems (undergrad)

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