Desktop Support Distribution Specialist

Veretta Jones

*** ********* *****

Greenville S.C. 29611

864-***-****

Summary:

I am a quick learner and thinker, who is very assertive and who remains in control even under pressure. Enjoys

problem solving and pays keen attention to detail. Ability to work independently. Demonstrates a strong work ethic

and true willingness to help increase revenue. Ability to work in a multi-task environment. Solid background and

stable work history.

Education:

GED

ITT Technical College 2001-2003

Computer Programming Program 2003

Experience:

NetXUSA an Ingram Micro Company 08/16 to current

Config Tech.

Assisted and managed the 8x8 project for Operations upon completion

Responsible for resetting devices, refurbishing devices, and determining returned device's condition.

Creates labels for for new and open box labels.

Performs basic level troubleshooting and quality inspection.

Practices specified processes, procedures, and reporting methods are followed for each customer.

Maintains and exceeds productivity goals for the department.

Easy to work with and exceeds in communication among colleagues.

Always punctual and ready to complete any given task.

Oobee 1/16 to 8/16

Distribution Specialist

Responsible for performing/controlling a combination of manual and/or automated tasks necessary for the

receipt/shipment of product. This may include functions of receipt, picking, packing, shipping, staging, transporting,

storage, delivery, etc. Also responsible for the efficient flow of products from the point of product receipt from

vendors to the shipment of products to a variety of internal and externa, customers.

Kemet 12/13 to 12/15

Machine Operator/Assembler

Prepared the machine for each production task, such as, entering information (sizes, shapes, or cutting information)

into computer-controlled machines, or adjusting machine settings such as speed. Ran test to ensure that the machine

is set up properly, and then operated the machine for normal production (putting parts or pieces into the machine).

While the machine was operating, monitored the equipment to ensure proper function throughout the production

process. Randomly tested or measured products or parts to ensure that they meet requirements. After production was

complete, cleaned and recalibrated machines. Created production reports for the many machines that I operated.

Samsung/ Alorica, LLC 02/11 to 06/13

Technical Desktop Support

Responsible for maintaining, configuring, and upgrading computer systems. Preformed minor computer repairs and

coordinates vendor support for more critical repairs. Responsible for maintaining and updating hardware and

software inventories on desktop and server equipment. Build and maintain positive relationships with customers and

all internet departments to deliver a high level of customer service. Communicated technical information to

non-technical users at all organization levels. Discussed and diagnosed problems with computer hardware/software.

Kongsberg 03/08 to 01/11

Quality Inspector

Made sure that products met standards of quality and safety (measured and weighed products, examined samples

and tested the product). Inspected products that were purchased by the company from suppliers and maintained

records of supplier performance. Kept records of all the tests that were conducted. Used charts and statistics to

analyze the results. Reported all findings to the supervisor. Responsible for declaring whether a product is not safe

or is not of the specified quality. Met with production staff to work out the root of any problems and to decide

whether the current process needs to be changed for improvement.

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