Customer Service Resources Manager
Resume:
Amanda Dana
************@*****.***
Overall Career Recap:
** *****’ High Volume Full-Cycle Recruiting
* *****’ Human Resources Assistant
* *****’ Customer Service Agent
* *****’ Office Manager
Manpower Group Riverdale, Utah 4/2021-9/2021 (Temp position)
Sourcing, screening, interviewing, and assessing candidates for contact center, digital, collections and business banking positions for KeyBank.
Email phone screen results, which included detailed notes, to the scheduler for an interview with management
Knowledge of various job boards such as Indeed and CareerBuilder
Social media networking via Facebook and LinkedIn Teleperformance Ogden, Utah 10/2010-12/2017
Teleperformance provides Digital Integrated Business Services and human touch combined with high technology to deliver extraordinary customer experiences. For over 40 years, Teleperformance, the global leader in customer experience management, has been connecting customers with the world’s most successful companies. Human Resources Assistant (3 years)
Administrative support for the onsite Human Resources Manager
Employee relations problem resolution
Research, documentation, and follow-up for employee complaints
Processing leave of absence and termination documents
Researching and documentation for upper-level management/employee issues
Assisting with the Citizens of the World project-collecting data for fundraisers
Activation of new employees in the pay role system.
Conducting new hire orientation for Recruiting and Human Resources Recruiter (3 years)
Recruitment and placement of Customer Service and Sales Chat Agents for a high volume 700 seat contact center. Supervision of a staff of four Recruiting Assistants.
Coordination of all off -site recruitment events at local schools & government agencies.
Conducted New hire orientation and processed paperwork for 25-50 new hires weekly.
Sourcing, screening, interviewing, and assessing candidates for customer service and sales chat positions for AT&T.
Knowledge of various job boards such as Indeed, CareerBuilder, DWFS website, and LDS Employment.
Social media networking via Facebook and LinkedIn
Attending offsite job fairs, hiring events, and community volunteer activities Customer Service Specialist (1.2 years)
Inbound customer service for AT&T Mobility
Inbound customer service calls to assist with various account questions.
Problem resolution and de-escalation of upset or unhappy customers
Meeting various required metrics such as AHT (Average Handle Time), quality and schedule adherence. Education:
Stevens Henagar College, Associate Degree in Office Administration
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