Data Entry Medical Assistant
Resume:
Shena Hay
Hampton, SC *****
*********@*****.***
I am a well-organized, goal-oriented, team player who is seeking a position in an established medical office. I am dedicated to supporting physicians, nurses, and other medical staff to facilitate patient care. Enthusiastic CMA/MA professional who is great with patient diagnosis and treatment planning. Authorized to work in the US for any employer
Work Experience
Phlebotomist
Coastal Medical Staffing - Hilton Head Island, SC
June 2020 to Present
• Currently working with U.S.Marines/Navy "CHARMS" Research Study part-time Testing for COVID-19 on all recruiters
• Medical Technology
Certified Medical Assistant
OVP Healthcare - Hampton, SC
July 2019 to June 2022
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
• Collected and documented patient medical information such as blood pressure,temperature,finger pulse oximeter and weight
• Assisted with routine checks and diagnostic drug testing by collecting and processing specimens
• Prepared and administered medications to alleviate patient symptoms
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
• Sanitized, restocked and organized exam rooms and medical equipment
• Educated patients by providing medication and diet information, clarifying physicians' orders, and answering questions thoroughly
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
• Called and faxed pharmacies to submit prescriptions and refills
• Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
• Gathered forms, copied insurance cards and to collect patient information for billing and insurance filing
• Booked patient appointments
• Documented vital signs and health history for patients
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
• Directed patients to exam rooms, fielded questions and prepared them for physician examinations
• Taught patients about medications, procedures, and carefully explained care plan instructions
• Performed clerical duties, such as word processing, data entry, answering phones and filing
• Oriented and trained new staff on proper procedures and policies
• Reported any unusual or urgent circumstances in patients' condition or environment immediately
• Obtained client medical history, including medication information, symptoms and allergies
• Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
• Scheduled appointments for patients via phone and in person Medical Assistant
Medical Assistant
Southern Coast Pain Specialists - Beaufort, SC
March 2018 to June 2019
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
• Maintained detailed records of test results by entering data and patient information into computer
• Explained procedures to patients to reduce anxieties and increase patient cooperation
• Obtained client medical history, including medication information, symptoms and allergies
• Performed clerical duties, such as word processing, data entry, answering phones and filing
• Reported any unusual or urgent circumstances in patients' condition or environment immediately to Provider
• Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
• Collected all pertinent data and calculations to aid physician in interpreting results
• Prepared initial patient charts for admission
• Entered patient, procedure and equipment into computer system Clinical Intake Specialist
EviCore Healthcare - Bluffton, SC
June 2016 to February 2018
• Coded data from participant interviews
• Conducted interviews with participants to assess eligibility
• Explained questions in better detail for interviewees to allow truthful answers
• Observed participants and recorded results
• Obtained updated contact information from all subjects and verified data for accuracy
• Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction
• Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
• Adhered to established policies, procedures and compliance for satisfactory audit rating
• Developed team communications and information for staff meetings Phlebotomist
Beaufort Memorial Hospital - Beaufort, SC
August 2014 to April 2016
• Accurately labeled vacutainer tubes with patient name, date and time of collection
• Logged patient information and recorded results into system
• Obtained blood specimens by performing venipunctures and finger sticks several times per day
• Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions
• Protected patients by following infection control, sharps disposal and bio hazardous waste disposal procedures
• Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
• Assembled tourniquets, needles and blood collection devices to prepare work trays
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
• Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
• Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
• Tracked collected specimens by initialing, dating and noting times of collection
• Organized daily work based on collection priority
• Stocked phlebotomy cart or carrier with appropriate supplies
• Performed bedside tests like bleeding time tests and entered results into patient charts
• Followed physician orders when administering therapeutic phlebotomy Education
High school or equivalent
Denmark Technical College - Denmark, SC
August 2010
High school diploma in General Studies
Wade Hampton High School - Varnville, SC
August 1999 to June 2002
Skills
• Electronic health records
• Patient privacy
• Infection control and aseptic procedures
• Charting and clinical documentation
• Patient scheduling
• Medical office administration
• Diagnostic equipment expertise
• CPR/First Aid Certified
• Simple dressings
• Phlebotomy
• Data entry
• Monitoring patient progress
• Health Insurance Portability and Accountability Act (HIPAA)
• Venipuncture
• Experience Administering Injections
• EMR Systems
• Medical Imaging
• Patient Care
• Vital Signs
• Medical Records
• Laboratory Experience
• Crisis Intervention
• Transcription
• HIPAA
• Intake Experience
• Insurance Verification
• Medical Terminology
• Restaurant experience
• Sales
• Customer service
• Case Management
• Triage
• Office Management
• Epic
• Medical billing
• English
• Medical receptionist
• Phone etiquette
• Office experience
• Quality control
• Microsoft Excel
• CPT coding
Military Service
Branch: United States Marine Corps
Rank: Contractor
Certifications and Licenses
CPR Certification
CPR Certification
Certified Phlebotomy Technician
Assessments
Medical Terminology — Completed
January 2020
Understanding and using medical terminology
Full results: Completed
Receptionist — Familiar
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Typing — Completed
January 2020
Transcribing text using a standard keyboard
Full results: Completed
Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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