+264*********

adqrwh@r.postjobfree.com

Windhoek, Namibia

Professional Summary

Focused and reliable, bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Skills

●Identification and Compliance

●Upselling and Cross Selling

●Customer service and Rapport

●Teamwork and Professionalism

●Team Player

●Computer Proficiency

●Microsoft Office Suite

References

●Doulette Braak (Hospitality Lecturer): +27-82-870-**** or adqrwh@r.postjobfree.com

●Stephen Dunn (Former Primi Manager): +24-72-869-****

●Liz Payne (Co-Owner) adqrwh@r.postjobfree.com

●Kelvin Kamalata (Manager Chicago’s) : +264********/ adqrwh@r.postjobfree.com

●NUST Hotel School: Liesl Liebenberg (General Manager): 081*******

●City of Windhoek (Coordinator: Intergovernmental Relations) Tel: +264-**-******* Email: adqrwh@r.postjobfree.com

●The Brewers Market: PG (Manager) : +264*********

Ivaza Nongunde Tjaimi

Work History

December 2015- Feb 2016

Waiter, Bartender & Kitchen Primi Piatti, Cape Town

●Went over the essentials of giving great customer service, upselling, knowledge of customer base and health requirements of general restaurants

●Initiated into how the restaurant works together to achieve utmost perfection.

●Went over an extensive wine list and A La Carte menu services.

●Developed new signature cocktails to support bar marketing brand and increase profits.

●Kept server areas clean and stocked to increase efficiency while working tables.

June 2016

Assistant, Waiter and Bartender Fleur Du Cap, Cape Town

●Assisted the chefs in promoting their special dishes to the wide array of customers during the Baxter Theatre Awards.

●Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

July 2016

Barista Training Sam Browns Coffee Shop, Cape Town

●Went over the basics of making coffee and the variety of hot and cold drinks coffee can produce, as well as the essentials to storing coffee and how external factors affect the coffee itself.

September 2016- November 2016

Waiter, Bartender, & Kitchen Jakes on Summerly, Cape Town

●Worked as a waiter with the explicit knowledge of the restaurant and menu. Variety of different styles of cuisine, mostly dipping into the oriental but majority of international flavors.

●Additionally, I learned the importance of absolute customer service and how to run a bar with the utmost precision.

November 2017 – March 2018

Intern: Front Office NUST Hotel School, Windhoek

●I interned in front office with the aid of the hotel’s general manager Mrs Liesl Liebenberg and the head of guest relations Mrs Jackie Karuhumba.

●Learned a lot about the flow of the hotel through cross-departmentalization.

●The work given was implemented to give a direct focus on the overall integrity of the hotel and how it can benefit the establishment which I learned a great deal from.

●Prepared meeting rooms and materials and recorded important information.

●Produced high-quality communications for internal and external use.

●Answered and transferred incoming telephone calls, taking messages for various staff members.

October 2018 – April 2019

Waiter & Bartender Peneya Investments CC, Windhoek

●Worked at the Hero’s Acre site, outside of Windhoek

●Primarily catered functions for high government clients, such as the President and the former presidents and political party leaders.

●Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

●Set up glassware, liquor and other necessary supplies for special events.

●Kept alcoholic beverages well-stocked and organized to meet expected demands.

January 2020 – February 2020

Waiter, Bartender, & Cashier Chicago’s Bar & Restaurant

●Went through the basics of essential customer service, basics of making cocktails and caffeinated beverages with the addition of pairing traditional African and international flavours together.

●Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

●Used cash registers and credit card machines to cash out customers.

●Set up glassware, liquor and other necessary supplies for special events.

●Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

●Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business

October 2020 – March 2021

Bartender Funky Lab Nightclub

●Served high customer volumes during special events, nights and weekends.

●Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

●Followed alcohol awareness procedures for preventing excessive guest intoxication.

●Kept alcoholic beverages well-stocked and organized to meet expected demands.

●Set up glassware, liquor and other necessary supplies for special events.

April 2021 – September 2021

Intern City of Windhoek

●Inaugurated the new City Café on the East wing of the new building with the brilliant donation from the Mayor at the time His Worship, Dr. Job Amupanda.

●We initiated the stock take, stock purchasing, marketing, delivery of goods, maintenance and the servicing of a fully equipped cafeteria.

●As a team we came up with concepts to provide a variety in terms of various foods to keep the interest of the consumer whilst creating a familiar feeling of home, with the taste of food which consisted of both international and local cuisines.

●Answered and transferred incoming telephone calls, taking messages for various staff members.

November 2021 – January 2022

Bartender & Cashier The Brewers Market

●Developed new signature cocktails to support bar marketing brand and increase profits.

●Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

●Crafted special drink and cocktail menu items for seasonal offerings.

●Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

●Served high customer volumes during special events, nights and weekends.

●Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

●Obtained cash bank and stocked service bar to prepare for operation.

●Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Education and Training

International School of Havana

(Grade 5-8) 2008-2012

Jan Mohr Secondary School

(Grade 9-10-201*-****

Abbotts College, Claremont

National Senior Certificate (Matric) 2014-2015

Varsity College, Rondebosch

Bachelor’s Degree in Hospitality Management in Business Administration 2016-2018

Namibian University of Science and Technology

Bachelor's Degree in Marketing. 2019-current

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