Customer Service Passenger

More than ** years Aviation and Customer Service in hospitality . I promise to give my whole

hearted commitment to the organization, where my experience and abilities could be utilized To the best advantage of the company

Reliable Airport Customer Service with extensive knowledge of airline procedures. Adept at customer service relations especially in fast-paced environments where efficient operations are essential to an airline's reputation. Experienced with flight booking and problem solving.

WORK EXPERIENCE

1) worked as a Ground Crew (Customer service assistant) at Etihad Airways in Abu Dhabi International AirPort, Abu Dhabi, UAE, from 24/12/2018 to 16/06/2020. RESPONSIBILITIES:

operation performing team leader and provided the role by taking care of operation smoothly and resolving all the issues

Proven track record of on time performance (OTP) from maximum flight departure

Handling DNB on over booked flight and providing DNB consumption as per the sector

Capable to handle and arrange formalities for guest with special need and disable and minor

Capable to prepare and charge Sheet to be submitted at the end of daily work routine

Meet waiting flights and assist guests with special needs and any ad/Hoc requested as needed

Assist guest and confirm their flight details, load and unload customer luggage tag bags issued PERSONAL SUMMERY

Render personal services to guest on airline terminal to facilitate movements of guest through terminal and create goodwill

WORK EXPERIENCE

2) Worked as a Etihad Airways aviation security and customer Service at Abu Dhabi International AirPort with U.S. customs and border protection Abu Dhabi, UAE, from 23/01/2014 to 21/11/2018..

RESPONSIBILITIES:

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Compiling of daily report for the operation of U.S preclearance

Guest services at the boarding gate by guiding the guests

Taking handover from catering and cargo department after work complete

Fallow up on time performance as per Etihad regulation

Routinely greeted passengers and handled processing procedures.

Prepared daily reports of customer activity.

Tracking flight arrivals and departures and posted related information online.

Made regular announcements concerning flight arrivals and departures.

Worked to address customer service issues and sought positive resolutions.

Responded to customer inquiries in person online and on the phone.

Made reservations and helped passengers find deals. Worked as a security supervisor in government Hospicio hospital Margao goa India since October 2012 to January 2014 RESPONSIBILITIES:

Daily report to manager regarding day today operation

Maintaining attendance and log sheets for operation

Training and briefing about duties And responsibilities Worked as P& o cruises ship AZURA and training in jr. deck supervisorsince 28 may 2011 to 16 feb 2012.

RESPONSIBILITIES:

Coordinated ship schedules with passenger requests

Deck supervision with senior supervisor

Cabin cleaning as on time standard schedule

Maintenance cabin and repair on time

Issuing the room key the guest

Monitoring and observer all deck report and report to duty manage Worked as customer Service Aviation & Missile Command Air Defense (Ammcom )US Military Aviation CSA Ltd Arifjan, Kuwait – Aviation Since October 2006 to November 2010. RESPONSIBILITIES:

Escorted VIIPs and special personal in airport

Given always priority to needful personal

Verifying and identifying all Aircraft cargo containers and convoy.

Maintain Aircrafts Standard of Required by the Federal aviation administration Making daily reports of all in-bound and out-bound trucks and containers.

Preparing & checking DA Form no. 3161 for all required materials.

Making all awaiting containers and ALOC inventory on daily basis.

Making all awaiting sensitive items & PAM inventory on daily basis. KEY SKILLS

Well Experience above mentioned field

Self-Confidence sincerity Hard Work and Punctuality

Responsibility in duty

Honest and dedicated Person

Good Learning & Listening Abilities

Committed to providing excellent quality service. Learn quickly, and able to work under pressure

EDUCATIONAL QUALIFICATION

HSSCE from Damodar higher Secondary School, Goa (2005) S.S.L.C Passed from Govt High School, Goa, (2002)

Diploma course for Passenger Service Agent from SYSCOMS information Technology Institute in Abu Dhabi, UAE 2016.

ADDITIONAL QUALIFICATION

Diploma Course for Passenger Service Agent Application from PSA,UK in 2016 Diploma in Hotel Management from Father Agnel, Goa (2004)

Has successfully completed a IATA dangerous goods regulation at gulf center for aviation studies certificate no 311445 by accredited training school in Abu Dhabi united Arab emirates 2017

Has successfully completed a comprehensive 30Hour OSHA general industry Safety training program in accordance with 29 CFR 1910.

Has successfully completed a Comprehensive 08 hours HAZWOPER awareness training program based on CFR 1910.120 and 49 CFR 172.704. At the Camp Arifjan,Kuwait.

Has successfully completed 2 hours Environmental Awareness Orientation training course IAW AR 200-1AND 32 CFR 651, At Camp Arifjan Kuwait.

Diploma in Computer Application from Curchorem Polytechnic, Goa (2003)

Diploma in Computer Management from Soft core Computer education Goa (2011)

Has Successfully completed the Etihad Airways (AVSEC General Awareness, Basic Airside Safety, Aircraft Search (USA Operations- TSA), Lags restriction (Australian Operations – DIRD) in 17th October 2016.

Explosives Trace Detection (UK & Canada Operation – DFT & TC)

Has successfully completed the classroom (off site) 24hour HAZWOPER training program based on CFR 1910.120. At the Camp Arifjan,Kuwait. PASSPORT DETAILS

Passport No : K4578985

Date of Issue : 11/03/2013

Date of Expiry

:

10/03/2023

PERSONAL DETAILS

Name : Dinesh Chandrakant Velip

Date of Birth : 16/06/1985

Nationality : Indian

Religion : Hindu

Gender : Male

ACHIVEMENTS

C OMPUTER QUALIFICATION

TRAININGS

Marital Status : Single

Language Known : English,Hindi, Marathi & Konkani

Visa Status : Employment Visa (Transferable)

DECLARATION

I, Dinesh, state all the above said information are true and correct to the best of my knowledge and belief. Dinesh Chandrakant Velip

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