Medical Assistant Customer Service

April Montoya

*** **** ***** ******, *** Angeles, California 657-***-****

**************@*****.***

Summary

Hardworking medical assistant with advanced clerical and patient support skills. Manages flows efficiently and good multitasking abilities. Coordinates check-ins, intakes and office supplies for smooth operations. Seeking new, dynamic role to implement versatile skills.

Skills

Customer Service, Patient care, EMR, Vital signs, Phlebotomy, Specimen Collection / Processing, Injections Experience

Trinity Health and Wellness Medical Group California, Culver City Medical Assistant 04/2021 - Present

Proficient in obtaining patient medical history and vital signs (i.e., temperature, blood pressure, and pulse), promptly recording data in EHR and communicating patient concerns with physician Handle multi-line phone system

Prepare patients for routine exams and medical procedures Ensure cleanliness of front office and patient exam rooms Collect blood and other samples for laboratory testing Pinches Tacos California, Los Angeles

Head Cashier 06/2018 - 01/2021

Maximize positive customer service experience

Track all money received and prepare deposits accordingly Manage inventory and restock as needed

Answered incoming telephone calls to provide information Followed proper sanitation methods to clean and disinfect kitchen workstations El Corazon Texas, McKinney

Hostess and Cashier 02/2017 - 06/2018

Provide excellent service and recommendations to guests Deliver exceptional customer service through extensive menu knowledge Maintain a clean, organized working environment

Host large parties of 10 people or more

Carefully managed reservation schedule and balanced seating capacity with available staff to ensure optimal customer experience

Education

American Career College Los Angeles, California

Medical Assistant Program 05/2021

Graduated with Honors

CPR/BLS Certified (02/2021-2023)

HIPAA Certificate (2021)

Phlebotomy Training Card (2021)

Mckinney North High School McKinney, Texas

06/2018

Graduated summa cum laude—3.7+ GPA

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